Job Overview
Job description
- Salary:
- ZAR 29,000 per month
- Location:
- South Africa
- Work arrangement:
- Remote
Role Summary
Salary: R29 000 per month
Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.
Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).
Responsibilities
- Respond to customer queries over email, live chat and phone
- Investigate issues thoroughly rather than passing them along
- Keep the ticketing system tidy and up to date
- Write clear help articles and canned responses for common questions
- Spot patterns in complaints and feed them back to the product and operations teams
- Follow up with customers after resolution to confirm they are happy
Requirements
- Experience with customer support in a service, retail, SaaS or contact centre environment
- Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
- Excellent written English and a friendly, plain-speaking tone
- Good judgement about when to escalate and when to solve it yourself
- A quiet home workspace, reliable computer and stable fibre internet
- A backup power solution for load shedding
- What is on offer
- A permanent, fully remote position with a UK employer
- UK business hours with a clear finish time
- Training on the product and the tools you will use
- A path into senior support, quality or team leadership
If you like solving problems properly the first time, apply through Remote Recruitment .
- Role:
- Customer Support Specialist
- Job Type:
- Full Time
Company profile
Remote Recruitment
remoterecruitment.co.zaRemote Recruitment is a South African remote job platform that connects South African independent contractors with verified employers in the United Kingdom, with pay sent in Rands to local bank accounts. It is free for job seekers and lists remote roles in admin, customer service, tech, marketing and finance, supported by application help, CV guidance and AI-assisted CV screening. The platform has served South African contractors for over 3 years, has a community of over 200,000 users, and only connects South African citizens with jobs. It was created by its founder, Emily.
