Customer Support Specialist

Role Summary

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.

We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.

• Full-time, 40 Hours/Week
• Fully remote, work from home

Availability to work during EST business hours.

Training Provided

• EV charger systems and operations
• Basic troubleshooting and issue resolution
• Coordination procedures with maintenance and property teams

Responsibilities

• Monitor EV charger statuses and identify any issues.
• Communicate with property owners and drivers to assist with troubleshooting.
• Coordinate with maintenance teams for on-site support.
• Document issues and resolutions in the system.
• Escalate complex technical problems when necessary.

Requirements

• 3+ years of experience as a Customer Service Specialist or Technical Support Specialist
• Tech-savvy with strong problem-solving skills
• Excellent communication skills
• Ability to multitask and manage active issues efficiently
• Customer service or technical support experience in IT or related field preferred