Customer Support Specialist – AI Assisted

Role Summary

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

JOB TITLE: CUSTOMER SUPPORT SPECIALIST – AI ASSISTED

Location: Remote

Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Responsibilities

• Provide timely and professional customer support via email, chat, and ticketing systems
• Use AI-assisted tools to draft, summarize, and optimize customer responses
• Resolve order, product, and account-related inquiries efficiently
• Escalate complex issues and collaborate with internal teams as needed
• Maintain accurate support records and ticket documentation
• Follow support workflows, SLAs, and quality standards
• Contribute to improving AI prompts, macros, and support processes

Requirements

• Hands-on experience in customer support or customer service roles
• Experience using AI tools to assist with customer communication or workflow efficiency
• Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
• Strong written communication skills and attention to detail
• Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

PREFERRED QUALIFICATIONS

• Experience supporting e-commerce or digital-first businesses
• Familiarity with ticketing systems and support KPIs
• Experience contributing to knowledge bases or help centers

TOOLS & TECHNOLOGY

• Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
• AI Tools: ChatGPT, AI-powered macros, or similar
• Collaboration: Slack, Zoom, Google Workspace
• We connect top talent with vetted employers, competitive pay, and real growth opportunities.
• Salary: $1.7K – $2.2K per month

About the Company

Meaningful Engagement: Move beyond a script-driven call center approach—truly connect with clients, understand their needs, and help them access the right resources.

Flexible Work Style: Benefit from a part-time structure that allows for personal flexibility while still meeting crucial response times.

Ongoing Training: Learn in-demand tools.

Team Culture: Collaborate with a supportive group that values curiosity, empathy, and genuine care for client outcomes.

To Apply

Please send your resume or CV. We look forward to hearing from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.