Customer Support - Post-Sales and Post-Installation Customer Assistance | Photovoltaic Sector | Fluent Italian Required

Role Summary

Enpal is the first green 🌱 unicorn in Europe and a point of reference in the renewable energy sector.

Founded in Berlin in 2017 and active in Italy since 2023, Enpal specializes in the installation of photovoltaic systems for homes and businesses. To date, it has already won the trust of over 80,000 satisfied customers.

Our mission is to make solar energy accessible and affordable, accelerating the transition to a more sustainable future. We offer complete solutions for energy independence — photovoltaic systems, wallboxes and heat pumps — all integrated with cutting-edge digital technologies and a high-level user experience.

With Enpal, reducing energy costs and environmental impact is simple, efficient and affordable for everyone.

If you like interacting with people, are well organized and have fluid, clear and courteous communication in Italian, both written and oral, you are in the right place.

We are looking for Customer Support for the Italian market. You will be the point of contact at every stage after signing the contract, taking care of collecting the necessary documents, scheduling appointments, providing feedback and post-sales questions, up to the installation of the photovoltaic system.

OUR PHILOSOPHY

• Green to the core - Shaping the solar energy revolution in Europe, working with a large German company.
• Green is for everyone - Contribute to making renewable energy accessible to everyone, immediately and without risks.
• The sun shines all over the world - At Enpal you will find a highly motivated and diverse team, with over 65 different nationalities.
• The best of both worlds - The benefits you expect from a startup, delivered by a large enterprise that has the ability to deliver on its promises.
• No mistakes, no progress – We promote a culture of feedback and grow with your contribution, we learn from mistakes. Whoever doesn't dare doesn't win.
• Work with the best in the industry and grow with us: there's room for your ideas.
• Everything is possible: we look for innovators, not executors. If you have an idea, Enpal allows you to demonstrate it, develop it and make it grow.

Responsibilities

• Point of contact for post-sales and post-installation customers, managing concerns and issues to ensure a smooth and seamless transition.
• Telephone and written assistance during the entire process, from signing the contract to after-sales.
• Constantly updated on the progress of the process, providing comprehensive answers and maintaining clear and timely communication.
• Collaboration with the departments involved in the installation phases.

Requirements

IT IS REQUIRED

• Excellent level of Italian, both written and spoken.
• Previous experience in customer-facing roles.
• Affinity for results-oriented start-ups.
• Ability to set high quality standards for yourself and the team, displaying a positive mindset that motivates others.
• Attention to detail and precision in work.
• Excellent communication skills.
• Excellent organizational skills.
• Availability to work full-time on site

WHAT WE OFFER;

• Permanent employment contract
• Salary: Salary plus variable bonus, commensurate with experience and level of knowledge of the Italian language.
• Continuous support and training (paid)
• International and energetic stimulating environment;
• Development and professional growth opportunities within the company
• The chance to share your ideas and be part of a success story;
• Place of work: Astrit Sulejman Balluku, prane bar Sanremo (Myslym Shyri), Tirane.
• Working hours: full time 40 hours per week
• Service hours: 8am - 8pm, Monday to Friday (weekend off).
• Standard hours: 9:00-18:00.
• The hours 8: 00-17:00 and 11:00-20:00 are rotating and take place on average once every 6 weeks.
• The first month is with fixed hours 9:00-18:00.
• If you like interacting with people, are well organized and have fluid, clear and courteous communication in Italian, both written and oral, you are in the right place. Don't waste time Send your application!
• Or contact us on WhatsApp at: +355 69 875 7859
• Join our amazing team at Enpal, the first green 🌱 unicorn in Europe!