Customer Service Officer VicRoads

Role Summary

Please note

Applicants will be required to provide a current driver history report, and a pre-employment physical assessment will be conducted as part of the recruitment process.

Benefits

What Central Goldfields Shire Council can offer you?

Central Goldfields Shire Council is a collaborative, community‑focused workplace where our people—our greatest asset—are truly valued. We champion continuous learning, professional support, and innovative thinking to deliver meaningful outcomes for our community. With over 210 staff, we’re proud of the positive culture we’ve built together and the commitment we bring to serving our region.

• Meaningful work with a dedicated team
• Transfer of benefits for employees from other Victorian Councils
• Inclusive and safe work culture with strong drive for gender equality, diversity and transparency in fair recruitment and promotion
• Work–life balance options – Our flexible arrangements promote work–life balance
• Annual salary advancement within Banding through professional development planning
• Free counselling and support through our Employee Assistance Program

About the Company

Located just a couple of hours from Melbourne, Maryborough sits in the geographical heart of Victoria, with easy access to major regional centres such as Ballarat and Bendigo. The Central Goldfields Shire combines rich heritage, striking architecture, and a warm, connected community. With affordable housing, quality facilities, strong employment growth and continued investment across the region, it offers an appealing lifestyle that is both convenient and full of opportunity.

If on Seek head over to our careers page to view the Position Description and learn about the role https://www.centralgoldfields.vic.gov.au/About-Us/Jobs-and-Careers/Careers

• On our careers page you can click here to see the detailed Position Description
• Band 4 $37.93 per hour
• based at Maryborough, Victoria
• Permanent Part- time - 2 days per week

Wednesday (mandatory) and an additional day by mutual agreed or by agreed roster. Additional days will be available to cover periods of leave and unplanned absences

Making a difference

We're seeking a customer-focused person to provide VicRoads agency services, including driver licence testing. Maryborough is the only VicRoads agency that provides the full suite of VicRoads services, including vehicle inspections and licence tests. The service is highly valued by our community, saving people travel to Bendigo or Ballarat.

Our ideal candidate

Ideally you will have experience with VicRoads systems but if not, training will be provided. You will have experience in customer service in a fast-paced environment.

• Authentic Communication
• Improvement Is Possible
• Collaborative Partnerships

Additional Information

Click on the job title to view the full advertisement.

Open the detailed position description, which includes the

selection criteria

you must address in your cover letter.

Selection Criteria

Read the position description carefully—it outlines the key duties, requirements, and the criteria used to select the most suitable applicant.

Unless otherwise stated, addressing all

key selection criteria

is mandatory.

Avoid simply stating that you meet each criterion; instead, provide specific examples that demonstrate your skills and experience.

• Applying for the Role
• When you’re ready to apply, click the
• GREEN Apply

button to access the online application form.

• Upload your
• CV
• and
• cover letter/selection criteria responses (you can upload a separate Key Selection Criteria page in additional documents)

.

For a smoother process, prepare these documents in advance and save them as

PDFs

to upload.

• If you have further questions about the role or joining our team, please contact Michael Gorey 0476 843 ***
• Applications close at 5.00pm 23 September 2026
• Interviews will be conducted shortly after the close date
• If you would like to contact our People and Culture team, please email ******@cgoldshire.vic.gov.au

Central Goldfields Council is committed to providing an inclusive and safe work environment which embraces the diverse backgrounds and experience of all people.  Applicants should be aware that we conduct working with children, police and reference checks to ensure we maintain a safe and inclusive workplace by recruiting the right people.

We are a Child Safe Organisation committed to ensuring the safety, wellbeing, and empowerment of all children and young people. We have zero tolerance for child abuse and are dedicated to creating environments where children are safe, valued, and heard.

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