Customer service staff German speaking

Role Summary

Newstel is hiring!

We are seeking experienced customer service professionals to join our multilingual team supporting an important global campaign in a performance-driven, customer-focused environment.

As the first point of contact, you will handle customer inquiries via telephone and email and bear full responsibility - from initial contact to the final solution. This role requires strong communication skills, professionalism and the ability to consistently deliver high quality within a KPI-driven framework.

This is a remote-first position. You must be based in Turkey and all work and onboarding will take place online.

This position is particularly suited to individuals who are reliable, proactive and adaptable - people who take responsibility, communicate clearly and are committed to delivering excellent customer experiences in a dynamic environment.

Job title

• German-speaking customer service employee
• Location: Remote - exclusively for candidates based in Turkey
• Working hours: Full time - Working days: Monday to Friday - Working hours: 8:30 a.m. - 4:30 p.m., German local time
• Set up: Ability to work from your own home office - flexibility to support business needs

Responsibilities

Required equipment

• BYOD (own devices) laptop/computer/second screen/headset/internet connection (minimum speed)/power supply/backup/safe and comfortable home office
• Tasks & Responsibilities
• Providing high-quality customer support across multiple channels, including phone and email, to deliver a consistently positive customer experience
• Precise and efficient processing of customer inquiries and solving problems during initial contact, if possible
• Clear, professional and empathetic communication, adapted to different customers and channels
• Handling complaints and escalations calmly and effectively while adhering to internal processes and guidelines
• Assist with various customer issues such as customer account issues, orders, payments, technical questions and service requests
• Support in day-to-day business, e.g. b.
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