German-speaking customer advisor (m/f/d) – Remote Türkiye

Role Summary

The role in a snapshot

Are you ready to be the driving force behind exceptional customer experiences? Become part of our dynamic team in Turkey and actively shape the future of education! As a German-speaking customer advisor (m/f/d) – Remote Turkey at GoStudent, you will take on a key role in ensuring that every student receives the support they need to succeed. Work with a passionate team that wants to revolutionize education and make a lasting difference in the lives of students.

Place of work

Turkey (remote)

Requirements

This is what you bring with you

• Experience in customer service (2-5 years) – You have already worked in customer service or in an inbound call center and have a good understanding of service processes.
• Very good knowledge of German (C1/C2) – You communicate confidently with German-speaking customers. Other languages such as English, Italian, Spanish, French, Polish or Greek (at least B2) are a plus.
• Tool competence – You work confidently with CRM systems and translation tools and quickly familiarize yourself with new programs.
• Strong communication skills & customer focus – You quickly identify customer needs, react sensitively, communicate clearly and always find the right solution.
• Structure & initiative - You work in an organized manner, think for yourself, act responsibly and keep an overview even in stressful situations.
• 💡 Your future: This role is your stepping stone into the world of customer service and education. With your contribution, you will actively shape the future of our customer satisfaction!

About the Company

Your role in our mission

Customer Support - You support our customers via phone, live chat and email - mainly in German, but also using translation tools for markets such as Spain, Italy, France, Poland and the Netherlands.

Teamwork - You will work closely with your team to develop customer-focused solutions for various markets.

Organization & problem solving - You coordinate tutoring sessions, take care of teacher searches, bookings and urgent inquiries from all regions.

Interface - You are the interface between the customer care team and our tutor network and ensure smooth processes.

Our way to develop your full potential

We grow together: Build your career with clear development paths and our Spark! Growth & Development program continues. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Use 30 free learning units to experience GoStudent for yourself

Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and advocate for issues that are close to your heart.

Well equipped: We provide you with the necessary IT equipment so that you are well prepared from day 1.

Our commitment to openness

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - what counts for us is your talent and motivation. Even if you're a unicorn - just like GoStudent: Do you believe in having a positive influence? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, innovative and stronger.

Would you like to find out more? Then visit our careers page under “Who we are”!

If you are ready to rethink education with us, develop yourself further in an ambitious team and have a real impact - then apply now! 🚀

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