Customer Support Specialist – Deutschland

Role Summary

Are you looking for more than just a job? Then you've come to the right place! At GoStudent you shape the education of students and the adults of tomorrow! We are now looking for a dedicated Customer Support Specialist to support our physical learning centers in Germany.

Responsibilities

Your impact is measured by

• Conversion Rate – How many potential new customers you convert into appointments.
• Appointment Arrival Rate – Ensuring that booked customers show up on the agreed dates.
• Excellent customer service – Effective handling of inbound and outbound calls in line with team goals.

Requirements

This is what you bring with you

• German at native language level – you communicate confidently with German-speaking parents and students and can inspire them about what we offer.
• Sales mindset & initiative – You love convincing people, set ambitious goals and actively contribute to team success.
• Strong communication skills – you convince, listen carefully, find solutions and manage to build trust.
• Experience – Ideally, you have initial experience in customer service, telesales or call centers (not a must).
• Organizational skills – You effortlessly juggle between calls, admin tasks and follow-ups and pay attention to details.
• Goal orientation – You enjoy working with KPIs and enjoy celebrating your successes.
• 💡 Your future: This role is your stepping stone into the world of sales & customer care – and beyond. Your success determines your next step!
• Extent: full time

About the Company

Your role in our mission

The perfect combination - you manage sales & customer support - from the first conversation to long-term support.

Advise & convince – You advise parents and students, recommend the right learning solutions and arrange appointments with our tutoring centers in Germany.

Inbound & Outbound Calls – You process incoming calls from new and existing customers and also make active calls if necessary.

Convert leads – You get families excited about our tutoring offers and successfully convert their interest into booked appointments.

Support existing customers – You answer inquiries and respond to the wishes of our customers.

Administrative tasks – You maintain customer data, carry out follow-ups and ensure smooth processes.

Our way to develop your full potential

Work flexibly – Turkey location: Choose remote or our office in Istanbul.

We are growing together: Grow with clear development paths and our spark! Growth & Development Program. Get access to thousands of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions.

Work Smart, Play Hard: Look forward to regular team and office events, celebrate successes together and experience a supportive, motivating atmosphere.

Our commitment to openness

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - what counts for us is your talent and motivation. Even if you're a unicorn - just like GoStudent: Do you believe in having a positive influence? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, innovative and stronger.

Would you like to find out more? Then visit our careers page under “Who we are”!

If you are ready to rethink education with us, develop yourself further in an ambitious team and have a real impact - then apply now! 🚀

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