Call Center Agent im Home Office

Role Summary

We are looking for you as a call center agent in the home office for our customer Deutsche Bahn

Responsibilities

• You represent our customer, Deutsche Bahn, and ensure the satisfaction of travelers on the phone (German and English).
• You will inform customers reliably and competently using the information systems provided.
• You are the central contact person for information about track changes, operational disruptions, train cancellations, missed connections and suitable travel alternatives.
• You are also responsible for complete data capture in all relevant systems.

Requirements

• You are flexible in terms of time from Monday to Sunday and are willing to work early, mid or late shift as well as on call.
• Your technical knowledge of using computers and MS Office applications is very good.
• You have initial experience in the service industry and in customer contact.
• You have very good knowledge of German as well as good written and spoken English skills.
• You also impress with a high level of communication and advice skills, a confident and friendly demeanor, attentiveness and a strong customer orientation.
• Start your career at Conduent!

Benefits

• Further training: You will receive comprehensive training from experienced Deutsche Bahn trainers.
• Flexibility: You can continue your work from the comfort of your own home.
• Team spirit: Become part of a motivated team that values customer satisfaction and supports each other.
• Additional services: There is full statutory insurance (SGK) from the first day and private health insurance + monthly from the second month. Internet flat rate and meal allowance as well as child benefit for (0-6 years).
• Interested?  Then apply today and become part of our team! We look forward to your application.

About the Company

About Maven

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health.

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.