Job Overview
Job description
- Location:
- Portugal
- Work arrangement:
- Remote
Role Summary
- Join the Newstel Talent Pool – Multilingual Customer Service Agents
- At Newstel Portugal, we’re building a Talent Pool of skilled virtual Customer Service Agents who are fluent in English plus one of the following languages:
- Portuguese
- Spanish
- Italian
- German
- Dutch
- Swedish
- Danish
This is not for a current opening, but by joining our Talent Pool you’ll be the first to hear about exciting future opportunities.
Flexible work options
Fully remote across Portugal
Access to modern offices near Lisbon and Faro
Become part of a multilingual, innovative, and people-focused team supporting global e-commerce clients.
What’s Next?
By applying, you’re expressing interest in joining our Talent Pool.
When roles become available that match your profile, you’ll be contacted directly by our recruitment team.
Ready to connect with future opportunities at Newstel Portugal?
Apply now and become part of our growing international talent community!
Requirements
- Fluency in English plus one of the listed languages.
- A minimum of 1 year’s experience in virtual customer service.
- Ideally, experience across multiple channels: voice, email, and live chat.
- Strong communication skills, empathy, and a passion for delivering excellent service.
About the Company
Why Join Our Talent Pool?
Be considered early for upcoming roles across our expanding international projects.
- Role:
- Newstel Talent Pool – Multilingual Customer Service Agents
- Job Type:
- Full Time
Company profile

Newstel GmbH
newstel.comNewstel GmbH (Newstel Worldwide) provides digitally-led, multilingual customer service and back-office support for ecommerce and retail brands, including 24/7 multilingual customer support and Business Process Outsourcing (BPO) services. It supports millions of customer conversations every year across retail, ecommerce and subscription brands. Newstel has its roots in ecommerce, having been established in 2015 as the customer support team for a global ecommerce business.
- Company Size
- 200 - 500 employees
- Headquarters
- Hamburg, Germany
- Founded
- 2015