Corporate Service Employee in Customer Care (d/m/f)

Corporate Service Employee in Customer Care (d/m/f) at Haufe Group in Berlin, Berlin, Germany.

Role Summary

• Support with charm - whether by phone, email or chat, you advise and support our customers with wit, empathy and the right feel for their needs
• Problem solver with a detective instinct - you see every inquiry as an exciting challenge and always find a solution that makes customers happy
• Booking professional – you support customers in finding the perfect training and accompany them through the booking process
• Team player with superpowers - you work closely with other departments to provide the best service together
• Database ace – you keep our systems up to date and ensure order in the digital world

Requirements

• Commercial training or comparable qualification – you have the necessary know-how to act confidently in contact with customers
• Experience in customer service – you have proven experience in consulting and support for several years and know how to delight customers, you are an ace at complaint management and see every feedback as an opportunity
• Communication talent with heart - you can explain complex topics in an understandable way, always have an open ear and make even critical customers smile
• Service-oriented & strong in solving problems – you think customer-oriented, remain friendly even in stressful situations and always find a way to solve problems
• Fluent – you communicate confidently in German and English (C1)

Benefits

In the Haufe Group, we create groundbreaking working conditions in which each of us can contribute and develop optimally. With us you get space and responsibility, as well as the opportunity to work hybrid - that means a combination of office presence and home office, depending on the needs and agreements in your team. You also benefit from flexible working hours and have a wide range of training and development opportunities. We can be experienced and are officially a Great Place to Work®.

JobID: REF108F

Haufe Semigator: Find and procure further training efficiently.

With the right further training, employees make a decisive contribution to the success of their company - that is Semigator's vision. As the leading procurement solution for further training, Semigator helps employees in medium-sized and large companies to easily find the right further training and procure it efficiently. With this approach, Semigator is growing dynamically - already over 60 major customers of Semigator for the procurement of their further training.

We value diversity and are convinced that employees with diverse backgrounds bring different perspectives and strengths to us. We therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. As a signatory of the Diversity Charter, we are committed to diversity, tolerance, fairness and appreciation.

About the Company

As we are constantly growing, we are looking for a full-time corporate service employee (d/m/f) in customer service for first-level support to join our team in Berlin as soon as possible. Our team works 2 days on site in the office and 3 days flexibly in the home office.