Cloud Infrastructure Support Engineer

Cloud Infrastructure Support Engineer at Siepe in Dallas, TX (HQ).

Responsibilities

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• Support and administer over 20 AWS tenant environments hosting Siepe SaaS platforms and client infrastructure.
• Manage approximately 400 EC2 instances and supporting AWS infrastructure, primarily Windows-based systems.
• Perform all infrastructure adds, moves, changes, upgrades, and decommissioning activities across client and internal environments.
• Deploy new client environments as new customers are onboarded.
• Ensure systems are properly monitored, patched, backed up, secured, and maintained to meet operational and compliance requirements.
• Run weekly infrastructure health checks and proactively identify operational risks or performance concerns.
• Identify opportunities to reduce cloud operating costs by removing unused resources, rightsizing systems, and improving resource utilization.
• Manage Microsoft Active Directory environments across multiple AWS tenants and trusted domains.
• Maintain Group Policy Objects (GPOs), DNS, DHCP, DFS/DFSR, domain trusts, and role-based access controls.
• Manage all user access, permissions, authentication, and security policies.
• Work with clients to configure secure external access solutions using SAML2, Single Sign-On (SSO), Identity Providers (IdP), VPNs, and related authentication technologies.
• Ensure vulnerabilities are identified, tracked, remediated, and documented in a timely manner.
• Maintain security best practices across Windows servers, networking, and cloud infrastructure.
• Assist with annual SOC 2 Type II audits, evidence collection, remediation tracking, and operational compliance initiatives.
• Escalate systemic risks, recurring issues, or infrastructure improvement opportunities to the Infrastructure leadership team.
• Provide advanced infrastructure support to developers, DBAs, QA teams, and technical leads.
• Troubleshoot complex application, networking, authentication, and infrastructure-related issues.
• Collaborate directly with clients to support connectivity, integrations, onboarding, and environment troubleshooting.
• Support hybrid networking and connectivity between AWS environments and Siepe corporate infrastructure using Meraki SD-WAN.
• Utilize scripting and Infrastructure as Code (IaC) tools such as PowerShell and Terraform to automate operational tasks and environment deployments.
• Leverage AI tools and automation technologies to improve operational efficiency, accelerate issue resolution, and streamline infrastructure management.
• Maintain and continuously update system documentation and operational knowledge bases to ensure accuracy and operational readiness.
• Track all work activities, project updates, service requests, and time entries within ConnectWise PSA.
• Provide weekly status reports to technical leads and management teams outlining progress, operational issues, risks, and remediation activities.

Requirements

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• Extensive experience supporting enterprise Windows infrastructure environments hosted in AWS.
• Experience administering large-scale EC2-based environments and multi-tenant cloud infrastructures.
• Advanced knowledge of Microsoft Active Directory, including domain trusts, GPOs, DNS, DHCP, DFS/DFSR, and identity management.
• Networking expertise including Layer 3 routing, firewall administration, VPN technologies, and SD-WAN connectivity.
• Experience supporting Microsoft SQL Server, Windows application servers, and web server environments.
• Strong understanding of vulnerability management, patching, backup systems, monitoring platforms, and operational security best practices.
• Experience with SAML2, Single Sign-On (SSO), Identity Providers (IdP), and secure remote access solutions.
• Experience with automation and scripting tools including PowerShell and Terraform.
• Excellent troubleshooting, communication, organizational, and documentation skills.
• Ability to manage multiple environments and competing priorities in a fast-paced operational environment.
• Experience working within Managed Service Provider (MSP) environments.
• Experience supporting alternative investment management or financial services organizations.
• Familiarity with Meraki networking technologies and SD-WAN deployments.
• Experience with AWS cost optimization and cloud governance initiatives.
• Familiarity with SOC 2 Type II operational and security controls.
• Experience with monitoring platforms, endpoint management tools, and operational automation.
• Exposure to DevOps methodologies and CI/CD environments.
• Some after-hours or weekend maintenance work may be required.
• Candidates must be highly organized, detail-oriented, and capable of independently managing operational responsibilities.
• This is a hands-on engineering role requiring both technical depth and strong customer-facing communication skills.
• The successful candidate will play a key role in maintaining the stability, scalability, security, and operational efficiency of Siepe’s cloud infrastructure environments.

Must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.

• Competitive Compensation Packages, including Annual Performance-Based Bonuses
• 401(k) Retirement Plan with company match to support your long-term financial goals
• Employee Referral Program – earn rewards for helping us grow our talented team

Health & Insurance Benefits

• Comprehensive Health, Dental, Vision, and Life Insurance
• Flexible plans tailored to support individuals and families

Learning & Career Growth

• Annual investment in your Learning & Development goals
• On-the-job exposure to innovative technologies and financial strategies
• Growth opportunities in a collaborative, fast-paced environment that values continuous improvement

Time Off & Flexibility

• Flexible Time Off (FTO)
• Flexibility to recharge and maintain work-life balance

In-Office Perks & Culture

• Daily meal delivery allowance when working from the office
• Monthly Celebrations and Quarterly Offsite Events
• Annual Holiday Party to celebrate milestones and build team connection
• A vibrant, inclusive office culture that blends fun with purpose

ALL APPLICANTS MUST HAVE CURRENT AND ONGOING AUTHORIZATION TO WORK IN THE COUNTRY OF EMPLOYMENT WITHOUT THE NEED FOR VISA SPONSORSHIP, NOW OR IN THE FUTURE.

Benefits

Impactful work on problems that matter. Direct visibility into how your contributions affect clients and real input on decisions. Competitive pay, great benefits, and genuine ownership of your work. Teammates who are sharp and collaborative, whether they come from finance, tech, or are charting a new path entirely. You will get to be part of a culture that blends fun with purpose!

At Siepe, we don’t just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they’re designed to reward bold thinking, support personal development, and create space for meaningful connection whether you're growing your career, your skill set, or your impact.

At Siepe, we don't just hire talent; we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they're designed to reward bold thinking, support personal development, and create space for meaningful connection - whether you're growing your career, your skill set, or your impact.

• Competitive compensation packages, including annual performance-based bonuses
• Retirement Plan with company match to support your long-term financial goals - 401k or Pension Plans
• Employee Referral Program – earn rewards for helping us grow our talented team
• Comprehensive Health, Dental, Vision, and Life Insurance
• Flexible plans tailored to support individuals and families
• Employee's plan 100% funded by Siepe
• Flexible Time Off (FTO) because life happens and we get it
• Daily meal allowance for in-office days, delivered from local partner restaurants
• Snacks, happy hours, quarterly events and an annual holiday event to celebrate milestones and build team connection
• Dedicated budget to invest in your Learning & Development goals
• Career advancement and on-the-job opportunities to stretch beyond scope and gain exposure to innovative technologies and business strategies

Come be a part of a collaborative, fast-paced environment that values ownership and problem solving and contribute to a vibrant, inclusive office culture that blends purpose with fun!

Siepe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or protected veteran status. If you require an accommodation to participate in our application or interview process, please let us know - we're happy to work with you to make it accessible.

We use AI tools to help review applications, resumes, and assess responses. These tools support our team but don't replace human judgment - all hiring decisions are made by people.

About the Company

WHY SIEPE

Siepe is a profitable, fast-growing technology company helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the real-time insights and operational visibility they need to make better decisions faster.

Our clients manage billions in assets and rely on us for their most critical workflows. We're small enough to move fast and listen to every voice, but global enough to serve the world's leading investment firms.

HOW WE SHOW UP

We operate with transparency and are obsessed with solving client problems. We reward curiosity, initiative, accountability, and follow-through. We are built on a foundation of collaboration. You'll grow your skills in cutting-edge fintech alongside people who genuinely care about doing their best.

Siepe is a fast-growing technology company headquartered in Dallas, TX – focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions – faster.

Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don’t just serve the industry – we help modernize it!

Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you’ll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.