IT Help Desk Tier 1

IT Help Desk Tier 1 at Siepe in Dallas, TX (HQ).

Responsibilities

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• Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
• Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
• Install, configure, and support local desktop applications in a Windows based environment
• Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
• Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
• Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
• Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
• Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
• Managing and updating IT inventory
• Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
• Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
• Work closely with senior leadership on opportunities where technical expertise is required during the business development process

Requirements

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• 2-3 years of previous IT support experience; MSP experience preferred
• Excellent communication and interpersonal skills
• Excellent attention to detail and time management
• Expertise with ticketing system(s), time entry/management, and SLA-drive environments
• In-depth knowledge of Microsoft operating systems is required
• Expert level knowledge in supporting Windows 10 and 11 workstations
• Working knowledge of Windows Server 2025, 2022, and 2019
• Proficient in Microsoft Active Directory (traditional and Entra ID)
• Create AD users, groups, and group policies with minimal guidance
• Manage workstations in traditional domain and Entra ID
• Manage file server shares and permissions
• Knowledge and experience with Microsoft 365
• Entra ID
• SharePoint
• Endpoint/Intune
• Exchange Online
• Teams
• Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
• Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
• Experience supporting and setting up Microsoft 365 users, accounts, configurations
• Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
• Basic networking skills and infrastructure skills like:
• Firewall configuration
• Rule creation
• Troubleshooting of network route and connectivity issues
• Wireless network and access point setup and support
• In-depth knowledge of supporting Excel and add-ins
• Bloomberg application support experience
• Software deployment experience
• Cloud VOIP experience
• Quickbooks support experience
• Experience with Scripting – PowerShell and command line
• Self-motivated, self-starter, and challenge-seeker
• Competitive Compensation Packages, including Annual Performance-Based Bonuses
• 401(k) Retirement Plan with company match to support your long-term financial goals
• Employee Referral Program – earn rewards for helping us grow our talented team

Health & Insurance Benefits

• Comprehensive Health, Dental, Vision, and Life Insurance
• Flexible plans tailored to support individuals and families

Learning & Career Growth

• Annual investment in your Learning & Development goals
• On-the-job exposure to innovative technologies and financial strategies
• Growth opportunities in a collaborative, fast-paced environment that values continuous improvement

Time Off & Flexibility

• Flexible Time Off (FTO)
• Flexibility to recharge and maintain work-life balance

In-Office Perks & Culture

• Daily meal delivery allowance when working from the office
• Monthly Celebrations and Quarterly Offsite Events
• Annual Holiday Party to celebrate milestones and build team connection
• A vibrant, inclusive office culture that blends fun with purpose

ALL APPLICANTS MUST HAVE CURRENT AND ONGOING AUTHORIZATION TO WORK IN THE COUNTRY OF EMPLOYMENT WITHOUT THE NEED FOR VISA SPONSORSHIP, NOW OR IN THE FUTURE.

Benefits

Impactful work on problems that matter. Direct visibility into how your contributions affect clients and real input on decisions. Competitive pay, great benefits, and genuine ownership of your work. Teammates who are sharp and collaborative, whether they come from finance, tech, or are charting a new path entirely. You will get to be part of a culture that blends fun with purpose!

At Siepe, we don’t just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they’re designed to reward bold thinking, support personal development, and create space for meaningful connection whether you're growing your career, your skill set, or your impact.

At Siepe, we don't just hire talent; we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they're designed to reward bold thinking, support personal development, and create space for meaningful connection - whether you're growing your career, your skill set, or your impact.

• Competitive compensation packages, including annual performance-based bonuses
• Retirement Plan with company match to support your long-term financial goals - 401k or Pension Plans
• Employee Referral Program – earn rewards for helping us grow our talented team
• Comprehensive Health, Dental, Vision, and Life Insurance
• Flexible plans tailored to support individuals and families
• Employee's plan 100% funded by Siepe
• Flexible Time Off (FTO) because life happens and we get it
• Daily meal allowance for in-office days, delivered from local partner restaurants
• Snacks, happy hours, quarterly events and an annual holiday event to celebrate milestones and build team connection
• Dedicated budget to invest in your Learning & Development goals
• Career advancement and on-the-job opportunities to stretch beyond scope and gain exposure to innovative technologies and business strategies

Come be a part of a collaborative, fast-paced environment that values ownership and problem solving and contribute to a vibrant, inclusive office culture that blends purpose with fun!

Siepe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or protected veteran status. If you require an accommodation to participate in our application or interview process, please let us know - we're happy to work with you to make it accessible.

We use AI tools to help review applications, resumes, and assess responses. These tools support our team but don't replace human judgment - all hiring decisions are made by people.

About the Company

WHY SIEPE

Siepe is a profitable, fast-growing technology company helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the real-time insights and operational visibility they need to make better decisions faster.

Our clients manage billions in assets and rely on us for their most critical workflows. We're small enough to move fast and listen to every voice, but global enough to serve the world's leading investment firms.

HOW WE SHOW UP

We operate with transparency and are obsessed with solving client problems. We reward curiosity, initiative, accountability, and follow-through. We are built on a foundation of collaboration. You'll grow your skills in cutting-edge fintech alongside people who genuinely care about doing their best.

Siepe is a fast-growing technology company headquartered in Dallas, TX – focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions – faster.

Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don’t just serve the industry – we help modernize it!

Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you’ll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues.  Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users.  It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe.

We are currently seeking a customer service–focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.

We offer competitive compensation and benefits along with an opportunity to take ownership in a collaborative team environment. (Please note, unfortunately at this time we cannot offer visa sponsorship or relocation assistance.)