Class Manager (m/w/d) - remote

join the digital career institute & social impact school

The DCI and the Impact School belong together. As a joint player, we are active in the education market to help thousands of people get a new start in their careers.

The Impact School is an innovative educational provider with a clear mission:

We open up new professional perspectives for people - especially where traditional educational paths are not effective. Our focus is on qualification, permeability and real participation in the labor market. We develop practical further training offers, support people individually and work closely with business, politics and labor market players.

What drives us?

A firm belief that education can change lives - when it is accessible, high quality and humane. At Impact School, you don't just work in a job, but on a mission with a social impact. We celebrate successes together, learn from each other and redesign education.
Would you like to create real impact with us?

your tasks

Make participants happy: You are their first point of contact and ensure that the course is a real success experience - from the first contact to the end

Be a problem solver: Whether organizational or interpersonal – together with our teachers, product and admin team you will find solutions that really help

Keep an eye on quality: You keep class registers carefully, keep an eye on absences and dropouts and ensure that everything runs smoothly

Mediate & moderate: When things get tricky, you are the bridge between participants and teachers – calm, clear and empathetic

Accompany onboarding and offboarding: You warmly welcome new participants and say goodbye to them with a good feeling at the end of their course

your skills

Experience: You have completed a degree and ideally have 1-3 years of professional experience - e.g. B. in adult education, with educational institutions, in project management, customer service or in similar areas

Communication talent: You are confident in German and English – in writing and verbally – and always find the right words

Humanitarian: You love exchanging ideas with people and master even difficult conversations with empathy

Organizational talent: Even when things go haywire, you maintain an overview and confidently navigate complex structures

Intercultural fit: You feel comfortable in an international environment and can adapt to different perspectives

Nice to have

Coaching or mediation training – not a must, but a bonus.

Experience in dealing with people under high stress – empathy is your game changer.

Little professional experience, but already completed internships? We are still looking forward to your application!

your benefits

A varied area of responsibility with a lot of personal responsibility

The opportunity to actively shape and optimize processes

A motivated team and short decision-making processes

Modern working environment and flexible working models

Power yourself up with what Urban Sports Club has to offer

Originally posted on Himalayas