Trainer IV

Role Summary

Job Track Description

Performs business support or technical work, using data organizing and coordination skills.

Performs tasks based on established procedures.

In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Requirements

• Proficient in a range of operational processes through prior experience and trainings.
• Completes assignments and guides the work of peers and other team members.
• May work cross-functionally, in different areas when necessary.
• Proposes improvements to processes and methods.
• Works within established procedures and practices.

Functional Knowledge

• Has developed skills in a range of processes, procedures and systems.
• Acts as a technical expert in an area.

Business Expertise

Understanding of how best teams integrate and work together to achieve company goals..

Impact

• Impacts own team and other teams when work activities are closely aligned.
• Suggests improvements to existing processes and solutions to improve efficiencies.

Leadership

• Serves as a team leader and may allocate work.
• Provides subject matter guidance to junior team members.

Problem Solving

Ability to problem solve and provide the best outcome for clients and end users.

Interpersonal Skills

• Exchanges ideas and information effectively.
• Uses tact and diplomacy when communicating.

Responsibility Statements

• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
• Responsible for design and update of basic level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials to deliver classes.
• Collects training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces, and distributes training reports.
• Guides other trainers and assigns tasks.
• Performs other duties as assigned
• Complies with all policies and standards

About the Company

About Maven

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health.

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.