Accounting/Tax Writing Support Technician

Role Summary

Come be part of JDREL! 🧡

We are a company that, for over 20 years, has made life easier for people and organizations, being a model reseller of Thomson Reuters products.

As a support technician, you will be part of a team that offers the best experience for our Domain system customers, in the tax writing and accounting modules.

Do you want to know more about JDREL and know the daily lives of our technicians? Watch the videos at the bottom of this page! 📽️

📌What would shine our eyes

Experience with customer support/service.

Responsibilities

Your day to day will be

• Serve our customers by phone, email, remote access and/or chat;
• During service, diagnose reported errors, promoting an assertive solution;
• Register calls received on the platform, ensuring the recording of customer information and services;
• Provide guidance and answer questions about the solutions offered;

Training and updates focused on personal development and excellence in service.

Requirements

📌What you need to have

• Graduated/Studying accounting sciences or related areas;
• Communicate well;
• Experience in the tax area (Tax bookkeeping, tax EFD and contributions, DCTF);

Experience in the accounting area (Balance sheet, DRE, DMPL, DLPA, cash book, SPED ECD / ECF).

Benefits

• 🟧 Working hours: Monday to Friday, from 8am to 6pm (1h30 break);
• 🟧 Modality: Effective/CLT;

🟧 Remote.

📌In addition to growth and lots of learning, we offer the following benefits:

🟧 Flexible benefits package worth R$1,526.00 designed to meet diverse individual needs:

• 🥘 Meal vouchers: Part of our benefits package includes an allowance for your food, ensuring that you have the energy necessary to carry out your daily tasks with all your dedication;
• 🤸 Flexibility: We offer the flexibility to customize part of your benefits. You can choose between: food vouchers, transport vouchers, fuel vouchers, culture vouchers, gympass, dental plan and health plan;
• 🧠 In addition to the benefits mentioned above, we offer a series of actions designed to support your physical, mental and emotional health.
• 🟧 Life insurance;
• 🟧 Agreement with SESC;
• 🟧 Based on your self-responsibility, there is a real possibility of growth within the company, both financially and personally.

About the Company

📌About our selection process

Our process is simple and straightforward! 🎯 Each CV is analyzed and we will contact the candidates who are most aligned with the vacancy. After registration, mapping and screening, you will undergo an interview with our people management team and, after that, an interview with the area manager.

Did it match the vacancy? Come be part of our team! 🧡

To find out more about the vacancy, visit: when you register and register, you will automatically participate in our selection process.