TikTok Shop - Home & Living Account Manager

TikTok Shop - Home & Living Account Manager at TikTok in Mexico City, Mexico.

Responsibilities

Team Intro

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

1. Drive and manage end-to-end business partnerships and experience with sellers and merchants.
2. Discover innovative collaborative models that align to the seller's short-term and long-term development plans, and invest platform resources effectively and efficiently
3. Help business partners gradually expand exposure by leveraging creators' capabilities or building their own
4. Solve key challenges in business growth by strong collaboration with cross-functional teams
5. Employ a consultative approach by offering strategic content, operations, creator/affiliate/agency partner, merchandising, and logistics solutions to all sellers
6. Utilise data proficiently to deeply understand pain points, formulate business requirements, identify opportunities and prioritise solutions
7. Own internal projects to contribute to the industry ecosystem as a whole (including campaigns, product launches, marketing)

Requirements

• 3+ years experience in e-commerce business with mixed experience in both platform side and brand/merchant side
• Track record of delivering & exceeding sales, GMV, or other commercial goals
• Excellent interpersonal and negotiation skills
• High level written and spoken proficiency in English is required for cross country business communication and collaboration to operate in a global working environment.

Preferred Qualifications

• Familiar with TikTok and other content platforms; experience in content-based e-commerce is highly preferred
• Strong connections with brands and distributors are preferred
• Ability to thrive in ambiguity and adapt quickly to change.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.