TikTok Commerce - Durables Category Account Manager

TikTok Commerce - Durables Category Account Manager at TikTok in Mexico City, Mexico.

Responsibilities

Team Intro

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

• Acquire and manage Mexico's top brands to kick off business, focus on Home & Living, House Appliance, Auto & Moto, Electronics etc;
• Build and maintain relationships with partners, negotiate and secure best deals based on campaign;
• Help partners gradually expand exposure by leveraging creators' capabilities or building their own;
• Discover new collaborative opportunities fit into partners' short-term and long-term development plans;
• Maintain service quality provided by partners - low cancelation and return rate, user reviews, and other components to increase conversion rate and customer satisfaction.

Requirements

• Bachelor degree or above, with more than 2 years of work experience;
• Already have connections with Mexico brands and partners are preferred;
• Fluent in English and Spanish;
• Cross cultural communication and collaboration skills in a global working environment.
• Proficient in Excel and Power Point.

Preferred qualifications

• A good team player, fast learner and open to changes;
• Attention to detail, affinity with numbers, logical and problem solving skills.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.