Systemingenieur/ System Platform Engineer (m/w/d)

Role Summary

You are responsible for the configuration and operation of our contact center platforms, support technical and professional development, carry out functional and technical integration tests and integrate solutions into the existing IT system landscape. You always observe architectural guidelines, security guidelines and regulatory requirements.

You approach system disruptions in a structured manner: You monitor the platforms, analyze incidents, identify causes and initiate sustainable improvement measures as part of incident, problem and change management. You also keep our documentation and operating manuals up to date.

You identify automation opportunities and weak points in the area of network and security technologies and actively contribute to the continuous optimization of our processes in line with the IT strategy.

When working with external service providers and stakeholders, you always act professionally and trustingly, design future-oriented solutions together and represent the interests of our company.

With your agile mindset, you promote the agile way of working, get involved in communities and guilds and actively pass on your knowledge, for example by conducting workshops or internal lectures.

Requirements

• You have a completed degree or comparable training in the field of computer science or information technology and have relevant professional experience.
• You have extensive experience in the technical and technical design of work item routing and work item control processes and have in-depth knowledge of voice and non-voice routing.
• Your expertise includes network security and IT infrastructure; You also have practical experience in cloud environments and in automating complex configuration deployments.
• You have experience in integrating SaaS solutions.
• Very good knowledge of spoken and written German (at least level B2) rounds off your profile.

Benefits

• Home office: Flexible working hours in the home office and office. You can find more information about our hybrid working here.
• Working hours: 38-hour week as standard, time recording system, flextime & lifetime working time account.
• Vacation: 30 days vacation & additional days off (December 24th and December 31st).
• Remuneration: 14 monthly salaries (including Christmas and holiday bonuses) or participation in the variable remuneration system, special payments, employee tariffs and discount campaigns.
• Health: Company pension provision & health management with a wide range of offers. Our in-house fitness studio and a wide network of sports offerings (Wellpass) are also available online and nationwide.
• Mobility: job ticket, job bike/bicycle leasing, convenient location with covered bicycle parking spaces.
• Family & work: parent-child offices, emergency child care, our own day care center “Raiffeisenzwerge” as well as a care network and support from the R+V social counseling service.
• Culinary: Healthy & balanced meals in our company restaurant.
• Further development: Support & further development by the R+V Academy. Taking on external qualification measures completes your personal and professional development.
• Culture: We live community. Our motto “What one cannot do, many can” is also reflected in our teams and our daily interactions.

About the Company

Let's explore new paths together! Because that's exactly what we do at R+V, one of the largest insurers in Germany.

Welcome to the Operations and IT department, in which R+V bundles all customer-related operations units and IT. The aim is to improve processes and technical requirements so that R+V can process customer concerns faster, more efficiently and more digitally. Innovative technologies and our diverse system landscape offer opportunities for professional and personal development.