Senior Fleet Coordinator - Automotive Technology & Vehicle Management (m/f/d)

Role Summary

As a Senior Fleet Coordinator (m/f/x) in the Active Fleet area, you are a central driver of our customer experience and ensure that our customers are safe and mobile on the roads at all times. With your strong service and process thinking, you control operational processes in vehicle and repair management and take our service quality to the next level. Through your proactive approach, you optimize and automate interfaces to seamlessly support the growth of our fleet.

Responsibilities

• Guarantee excellent mobility coverage: You manage and coordinate service, repair and breakdown cases on your own responsibility and, in close cooperation with our external claims management partners, ensure fast, smooth processing for our customers.
• Maximize fleet availability: You keep an eye on compliance with all legal and manufacturer-specific deadlines (such as maintenance and inspections) and optimize the utilization and condition of our entire fleet.
• Drive process optimization & scaling: You analyze existing processes and operational fleet management, document best practices and actively contribute to scaling recurring processes.
• Establish customer-oriented solution finding: You confidently handle complex individual cases in direct customer contact, systematically identify potential for improvement and ensure a first-class customer journey.
• Promote knowledge transfer & team coaching: You support your team with technical onboarding, guide colleagues on operational issues and establish quality standards for an excellent service infrastructure.

Requirements

• Sound automotive background: Successfully completed commercial or technical training in the automotive environment (e.g. master mechanic, service technician, automobile salesman) or a comparable qualification.
• Relevant service experience: Several years of proven experience in service consulting, service assistance or in the workshop environment with a strong customer focus.
• Structured multitasking: Strong attention to detail and the ability to always keep an overview and act in a solution-oriented manner, even with a high volume of cases.
• Strong communication skills: Fluent German skills at C1/C2 level for confident communication with customers and partners as well as good English skills (at least B1) for our internal collaboration.

Nice to have

• Tool affinity: First practical experience in dealing with modern ticket and CRM systems (such as Zendesk or Salesforce).
• Leadership potential: Initial experience in providing technical guidance, coaching or coordination of team members.

Benefits

WHY FINN

• Shared Success (VSOP financial participation): We win together. Through our Virtual Stock Option Program, you benefit directly from FINN's long-term value growth and success.
• Fuel your Growth (€1,500 training budget): Standing still is not an option. With your annual development budget of €1,500 for training and seminars, you decide for yourself how you develop personally and professionally.
• Family First (daycare subsidy & flexibility): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to daycare places in Munich and maximum flexibility to balance work and family life without stress.
• Company pension scheme (bAV): We think about your future. FINN subsidizes your company pension plan with a strong employer contribution of 66%.
• Experience our Product (25% car subscription discount): Become a FINN driver yourself! You will receive a whopping employee discount of 25% on your car subscription or, alternatively, use our attractive bicycle leasing (bike leasing).
• Health & Mindset (Sport & Health): Your energy is what drives us. Benefit from a subsidized EGYM Wellpass membership for fitness and sports as well as professional mental health support.
• Munich Office Life: Barista coffee at the push of a button, matcha and the legendary fruit basket await you in our modern headquarters in Munich. On top of that, there is a daily lunch allowance for your lunch.
• Team Spirit & Corporate Events: We are more than just colleagues. Whether summer events at the lake or simply a relaxed after-work drink. We celebrate our milestones together at regular team events.

About the Company

FINN is Germany's leading car subscription platform and one of the few German unicorns in the mobility sector.

With over 400 colleagues from more than 40 nations, we are building the future of mobility and making access to your own car easier than ever before. What makes us really proud is not just the numbers, but what lies behind them: our strong team drive, the will to challenge the status quo and the ambition to really make a difference. With us you have the opportunity to take direct responsibility in one of the fastest growing scale-ups in Germany and to actively shape our success story. We're just getting started!

Further information: www.finn.com

Equal opportunities for everyone

FINN stands for equal opportunities for everyone. We welcome and celebrate diversity and are committed to creating an inclusive work environment for all employees. We are open to all groups of people, regardless of age, color, origin, ethnicity, religion, gender, sexual orientation, gender identity and/or expression, marital status or other legally protected characteristics.

Ready for the mobility of the future? Apply now!

Come on board and become part of our hyper-growth story!

Your first point of contact is Antonia - we keep the distances short and accompany you step by step. You can find out everything you need to know about our application process and our corporate culture directly in Careers -----