Phone Support Agent / Specialist in 100% Remote Telephone Customer Service

Role Summary

At We Are Tims we continue to expand our global team! We are actively searching for profiles for the Phone Support and ATC Telefónica area residing in Argentina. We are looking for decisive, analytical people with excellent verbal communication who wish to join a multicultural and 100% remote environment.

In this call we are evaluating both profiles focused exclusively on native attention in Spanish and bilingual profiles (with command of second languages). We want to know your talent!

Responsibilities

Your main challenges

• Manage and resolve queries, incidents and user requirements exclusively through the telephone channel (inbound/outbound).
• Provide impeccable follow-up to each call, ensuring high standards of quality, empathy and clarity in communication.
• Accurately document and classify each case handled in our internal platforms and CRM systems.
• Collaborate with the team to maintain operation times, optimizing first call resolution.

Requirements

• What are we looking for in you?
• Verifiable previous experience in telephone customer service, call center, technical support or telesales roles.
• Current residence in Argentina (mandatory requirement for hiring).
• For profiles in Spanish: Impeccable verbal fluency, excellent diction, modulation and empathy on the phone.
• For Bilingual profiles: Advanced/fluent command of a second language (minimum level B2/C1 in English, Portuguese or French), with the ability to maintain fluid technical or corporate conversations.
• High results orientation, speed of response and autonomy to work towards objectives.

Benefits

• 100% remote work mode.
• Joining an international and dynamic company in full expansion.
• Digital and agile work methodology with real growth opportunities.
• Are you interested? When applying, please tell us which languages you are fluent in for the telephone channel.