Sales Development Representative

Role Summary

• Sales Development Representative (SDR)
• Department: Sales
• Mode: Remote
• Location: LATAM
• Hiring type: Full-time
• Seniority: Semi Senior / Junior
• Required language: Spanish

Hours: Monday to Friday from 9:30 a.m. - 6:30 p.m. (Spanish Time).

Professional fees: In USD via Ontop.

We are looking for a Sales Development Representative (SDR) to join the team. The person will be the first point of contact for potential clients, responsible for guiding and accompanying future policyholders throughout the entire phase of contracting their car and home policies through a consultative and ethical approach, relying on Artificial Intelligence tools to optimize the conversion.

Conditions

100% remote work from anywhere in LATAM.

Payment in USD via Ontop.

Be part of a project in full growth with a dynamic and innovative environment.

Real opportunities for professional development within the sales team.

Do you meet the profile? Apply.

Responsibilities

• Manage the first point of contact for people interested in hiring, resolving their questions via telephone, live chat, WhatsApp or email.
• Accompany the client throughout the entire phase of contracting their car and home policies, understanding their particular situation.
• Explain the coverage and conditions in a simple way, making it easier to choose the option that best fits your needs.
• Close sales with a consultative and non-aggressive approach, prioritizing that the client understands what they are contracting over impulsive sales.
• Use cutting-edge sales tools assisted with Artificial Intelligence (AI) to optimize the conversation in real time with data and suggested responses.
• Identify frictions in the hiring process and opportunities for improvement to implement solutions that increase conversion.
• Coordinate with other internal teams (Product, Operations, Subscription) to resolve complex cases.

Requirements

• Previous experience in customer service or sales (commercial, telemarketing or SDR).
• Excellent communication skills, natural empathy and active listening.
• Orientation to results through ethical sales and advice.
• Comfort or adaptability to work with digital tools and technological environments.
• Availability to comply with the assigned night time: 9:30 - 18:30 (Spanish Time).

Desirable

• Previous experience in the insurance sector or InsurTech/SaaS environments.
• Knowledge or experience in managing CRM and AI-assisted sales tools.