Phone Support Agent

Role Summary

We are looking for Phone Support Agent!

The Challenge

Your main mission will be to be the key point of contact for our users, resolving incidents and guiding them to get the most out of our tool.

What will you do in your day to day life?

Attention to queries in real time via telephone.

Agile resolution of technical and operational incidents.

Advice on the functionalities of our platform.

Management of office tools for case tracking.

Ideal Profile

We are looking for someone who not only answers calls, but connects with people.

Experience: Minimum 1 year in customer service or call center environments.

Knowledge: Solid accounting base (basic-intermediate level). Speaking the language of our users is key!

Communication: Excellent diction and verbal clarity (essential for telephone support).

Skills: Multitasking ability, organization and a solution-oriented attitude.

Tools: Fluent use of Excel, email and digital tools.

Languages: Native in Spanish (the level of English will be positively valued).

Position Details

Are you interested?

If you meet the requirements and want to join a dynamic team, we want to meet you!

Monday to Thursday: 9:00 a.m. to 6:30 p.m.

Friday: 9:00 a.m. to 3:00 p.m.

100% Remote Mode.

Payments in USD via Ontop.