IT Operations Coordinator

Role Summary

At Stefanini, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence and human creativity. We are at the forefront of solving business problems, delivering real impact on a global scale.

When you join Stefanini, you become part of a global journey of transformation. We are committed to creating a positive impact not only on the business, but also on the lives of our employees. If you are looking for an opportunity for professional growth in a company that values innovation, respect, autonomy and partnership, you will find it here!

Join us and be part of the change!

• Management, development and adaptation of processes, service methodologies and project governance;
• Team management, including performance evaluation, continuous feedback, performance monitoring and analyst development;
• Holding 1: 1 meetings to monitor the professional development and quality of life of employees;
• Technical and procedural support for the team, guiding activities, deliveries and conflict resolution;
• Analysis of information, collection of evidence and preparation of presentations for management decision-making, accountability and dissemination of knowledge;

Deployment and alignment of institutional and operational strategy, participating in the construction of planning, governance and processes to increase efficiency and agility in execution;

• Support for Project Leaders in conducting meetings with business areas, customers, suppliers and internal IT team;
• Monitoring of pending issues and deliveries with suppliers, business areas, curation team and other stakeholders;
• Monitoring the satisfaction of business areas and customers;
• Analysis and proposition of improvements in business processes, with a focus on simplifying IT solutions;
• Definition, monitoring and analysis of indicators and KPIs of systems, squads and institutional indicators;
• Executive and operational reporting of results, indicators and progress of activities to management;
• Monitoring the complete development cycle, from the conception of the idea to the implementation in production and support of products and services;
• Management of internal projects, studies, scenarios and analysis of indicators to support leadership in identifying business opportunities;

Active participation in operational meetings, ceremonies and cadences with customers and delivery teams.

• Advanced English;
• Advanced Spanish;
• Degree in Computer Science, Computer Engineering or IT-related areas;
• Systemic view of business processes;
• People Management;
• Career Management;
• Process and quality management, following ITIL best practices;
• Knowledge of ITSM;
• Knowledge in infrastructure service management;
• Experience with monitoring and APM systems (Zabbix, solarwinds, Dynatrace, Datadog, etc...);
• Knowledge of architecture;

Training provision.

Benefits

• CLT contracting
• Remote acting
• 🍛 Food vouchers or meal vouchers;
• 👨🏼🎓 Discount on language courses, universities and institutions;
• 📚 Stefanini Academy — platform with free, updated and certified online courses;
• 🗣 Mentoring;
• 💉 Benefits club for consultations and exams;
• 🏥 Medical assistance;
• 🦷 Dental assistance;
• 💰 Advantages and discounts club in the best establishments;
• 🛫 Travel club;

🐶 Agreement for pets.