Hostess

Role Summary

We are looking for a friendly, professional, and well-presented Hostess to be the first point of contact for our guests. The Hostess will warmly welcome customers, manage seating arrangements, coordinate reservations, and ensure that every guest receives a positive and welcoming experience from arrival to departure.

Greet and welcome guests in a warm, friendly, and professional manner.

Manage guest arrivals, reservations, and seating arrangements efficiently.

Escort guests to their tables and provide menus when required.

Maintain an accurate seating plan and coordinate table availability with the service team.

Answer phone calls, respond to guest inquiries, and handle reservation requests.

Manage waiting lists and provide guests with accurate estimated waiting times.

Monitor the dining area to ensure guests are comfortable and properly attended to.

Communicate effectively with waiters, supervisors, kitchen staff, and management.

Handle guest requests, concerns, or complaints professionally and escalate issues when necessary.

Maintain a clean, organized, and welcoming reception/hostess area.

Assist with special events, VIP guests, and group bookings.

Ensure that company standards for customer service, grooming, and hospitality are consistently maintained.

Perform other duties as assigned by management.

Requirements

• Excellent verbal communication and people skills with a genuine customer-focused approach.
• Minimum SC or any other relevant qualifications.
• Proven work experience as Hostess or in similar hospitality role will be any advantage.
• Professional appearance and positive attitude.
• Ability to remain calm and organized in a busy environment.

Benefits

WORK WITH CONSTANCE

• 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.
• 🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
• 🌿 Be part of a company that values people, innovation, and excellence.

About the Company

A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.