Receptionist

Role Summary

Welcome and greet guests in a friendly and professional manner.

Handle guest check-in and check-out procedures efficiently.

Process reservations, cancellations, amendments and room allocations.

Provide accurate information regarding hotel facilities, services and local attractions.

Handle guest requests, queries and complaints professionally and promptly.

Answer and direct telephone calls and respond to guest emails when required.

Process payments and maintain accurate guest records.

Coordinate with Housekeeping, F&B, Maintenance and other departments to meet guest requirements.

Maintain accurate records and ensure all front office procedures are followed.

Handle guest keys/cards and other front office documentation securely.

Maintain a high standard of personal grooming and professional appearance.

Ensure confidentiality of guest information at all times.

Follow hotel policies, health and safety procedures, and service standards.

Requirements

• Minimum School Certificate (SC) or equivalent.
• Certificate/Diploma in Hotel Management, Hospitality, Tourism, or Front Office would be an advantage.
• Previous experience in a hotel or front office environment would be an advantage.
• Good knowledge of English and French .
• Basic computer knowledge is required.

Benefits

WORK WITH CONSTANCE

• 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.
• 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
• 🌿 Be part of a company that values people, innovation, and excellence.

About the Company

An intimate beachfront haven located in the northern region of Mauritius, Constance Sakoa Boutik offers relaxation amidst serene surroundings. Facing Trou aux Biches, with breathtaking ocean views and exquisite comfort, our boutique hotel provides a warm and personalized work environment. Join our dedicated team, where attention to detail and genuine care create memorable experiences for our guests.