ETE Customer Success Specialist

Role Summary

CSM (Customer Success Manager) is responsible for ensuring that customers obtain maximum value from contracted solutions and services, driving Onboarding (implementation), Adoption of the solution, Expansion (cross-selling and upselling), contract renewal, customer retention and satisfaction.

Responsibilities

Customer relationship management

• Act as a single point of contact for the customer.
• Develop relationships with those responsible for maintenance, energy, Facility Managers and also executive levels.
• Lead Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR).

Customer success and adoption

• Define and manage Success Plans.
• Ensure user training.
• Monitor the adoption and use of the solution.
• Support the client in obtaining measurable results.

Renewal and growth

• Manage contract renewals.
• Identify Expansion opportunities (new assets, sites or services).
• Collaborate with the Sales team to convert opportunities identified during the operation.

Internal coordination

• Work together with the areas of Sales, Services, Technical Support, Customer Success Hub, Product Management and Partners.
• Resolve incidents escalated by customers.

Voice of the customer

• Collect customer feedback.
• Propose product and service improvements.
• Maintain and track customer health metrics.

Requirements

• Degree in Engineering
• Experience in recurring services and industrial environments.
• Technical knowledge and experience in oil transformers.
• Knowledge of large electro-intensive customers.
• In-depth knowledge of the Schneider portfolio.
• Understanding of IoT, Cloud, Digital Services and EcoStruxure.
• Experience with Salesforce and digital tools.
• Advanced English
• Advanced Spanish

Soft Skills

• Strong analytical skills.
• Customer orientation (farmer mindset).
• Entrepreneurial profile and ability to develop value propositions.
• Focus on renewal and growth of ARR (Annual Recurring Revenue).
• Ability to negotiate and influence.
• Executive communication.
• Stakeholder management.
• Resolution of problems and conflicts.

Location: São Paulo, SP | Blumenau, SC

Rewards made for you

Our Total Rewards are our way of saying: we see you and we value you. It's more than pay and benefits—it's a significant investment in you. The program supports your performance, growth, security and development of your potential. It helps you take care of yourself and your family, plan your future, develop skills and career, collaborate in an inclusive environment and contribute to the community. At Schneider Electric, we're here for what matters most to you. Find out more on our Careers Page.

*Programs and initiatives may vary by country.

About the Company

Looking to make an IMPACT with your career?

When thinking about joining a new team, culture is important. At Schneider Electric, our values and behaviors are the foundation for creating a culture of excellence that supports business success. We believe our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - start with us.

IMPACT is also your invitation to join Schneider Electric, where you can contribute to turning sustainability ambition into action, regardless of the role you play. It's a call to connect your career with the ambition of achieving a more resilient, efficient and sustainable world.

We are looking for IMPACT Makers; exceptional people who transform sustainability ambitions into actions that intersect automation, electrification and digitalization. We believe everyone has the potential to be an IMPACT Maker and we celebrate them every day.

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• Global revenue of 40 billion euros
• +9% organic growth More than
• 150,000 employees in more than 100 countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, offering equitable opportunities to everyone, everywhere and ensuring that every employee feels uniquely valued and safe to contribute their best. We reflect the diversity of the communities in which we operate, and “inclusion” is one of our core values. We believe that our differences make us stronger as a company and as individuals, and we are committed to promoting inclusion in everything we do.

At Schneider Electric, we maintain the highest standards of ethics and compliance, and we believe that trust is a core value. Our Charter of Trust is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning all aspects of our business and our willingness to act and respond with respect and good faith to all our stakeholders. You can find out more about our Letter of Trust here.

Schneider Electric is an Equal Opportunity Employer. Our policy is to provide equal opportunities for employment and advancement in the areas of recruitment, hiring, training, transfer and promotion to all qualified individuals without regard to race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.