Customer Support Specialist

Role Summary

To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make an Impact

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,
• maintenance issues, warranty-related queries, etc.
• Be a customer advocate for timely response to issues and for problem resolution and escalation
• Document and time-log all activities taken toward resolving customer issues
• Where required, support customers during run-time activities and provide online troubleshooting support and resolution
• Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,
• frequently asked questions, etc.)
• Participation in ensuring 24/7 availability
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Requirements

• Experience in Customer Service with a minimum of 2 years of experience.
• Professional in electrical areas or related
• Must be fluent in both Spanish and English; any other language would be an advantage
• High focus on customers and their needs
• Ability to apply a structured and methodical work style during increased pressure to act
• Intrinsic attitude to drive innovation and improvement
• Ability to act solution-oriented and to vary different approaches, be flexible and creative
• Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings
• Knowledge in phone software to customer service is desirable
• Salesforces desirable
• Knowledge in SAP and Power BI

More about us

• Continuous improvement culture
• Growth globally
• Hybrid
• Benefits above the regular in the market
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security