Customer Service Analyst

Role Summary

Thank you for your interest in joining Solventum. Solventum is a new company in the health field, but with solid experience in solving challenges that transform lives and strengthen the work of health professionals. At Solventum, people are at the center of every innovation we develop. With empathy, knowledge and clinical judgment, we work together with the most prominent leaders in the sector to face our clients' most complex challenges. While we continue to update our Careers Page and applicant materials, some documents may still display the old markup. Please note that all job opportunities posted belong to Solventum, and that the Privacy Policy mentions any personal information you provide. Like 3M, Solventum provides equal opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. At Solventum, we develop innovative solutions to address our clients' most complex challenges, leading advances in health through the combination of medical, materials and data science. Our purpose is to improve the lives of patients and support healthcare professionals to perform at their best.

Customer Service Analyst (Solventum)

3M Health Care is now Solventum

At Solventum, we improve lives through smarter, safer care. As a new company with a long legacy of creating breakthrough solutions to our customers' toughest challenges, we are pioneering innovations that bring together health, materials and data science to change patients' lives, while also enabling healthcare professionals to perform at their best. People, and their well-being, are at the heart of all the scientific advances we pursue.

We collaborate closely with the brightest minds in the healthcare sector to ensure that all the solutions we create combine the most advanced technology, with compassion and empathy, because at Solventum, we never stop solving for you.

Responsibilities

The impact you will have in this role

• As a Customer Service Analyst, you will make an impact by:
• Provide customer service through email and telephone
• Manage purchase orders in Solventum systems (SAP S4 Hana)
• Analyze open orders and be able to track deliveries
• Knowledge to prepare information for Tier Meetings

Establish and maintain solid credibility and trust with internal and external clients, guaranteeing the processing of orders and resolution of cases in the shortest possible time.

Requirements

For you to be successful in this role from day one, Solventum requires (at a minimum) the following qualifications:

Completed degree

1 year of experience in customer service.

• Additional skills/knowledge that could help you be more successful in this position include:
• Intermediate-advanced English
• Sales Force
• ERP (SAP S4 Hana)
• Work Location: Remote but available to go to the Solventum office when needed
• Travel: Not applicable

You must be legally authorized to work in the destination country without the need for a work visa.

Support for your well-being

• Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive compensation and benefits, Solventum is regularly benchmarked against other companies of comparable size and scope.
• Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment based on race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status.
• Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
• Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
• Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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