Customer Service Representative (Job ID: VR1000)

Role Summary

IMPORTANT - Watch this quick Loom video on how to get hired:

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
• 💼 We’re Hiring: Customer Service
• 📋 Job Information
• Job Title: Customer Service
• Job ID: VR1000
• Industry: Home Services / Virtual Assistant Services
• Location: Mexico
• Job Status: Full Time
• Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)
• Compensation: $1000 per month
• Target Start Date: ASAP

This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.

The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.

🏢 About the Client

The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.

They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.

The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.

Full training is provided on call scripts, customer handling, and booking procedures.

11:00 AM – 8:00 PM

Rest days vary depending on client needs

Responsibilities

• Answer inbound calls from prospective customers in a professional and friendly manner
• Represent the client as if working directly in their office
• Use the client’s standard greeting and approved scripts
• Accurately answer customer inquiries about services
• Book appointments using the client’s CRM or scheduling platform
• Take detailed call summary notes during each interaction
• Record customer contact information, inquiry details, and relevant notes
• Send complete and accurate call summaries to the client after each call
• Send follow-up text messages or emails when required
• Maintain high accuracy and attention to detail at all times
• 🕒 Work Schedule & Shift Assignment
• Business operates 7 days per week based on client demand

Requirements

Common rest day combinations include

• Monday–Sunday
• Tuesday–Wednesday
• Thursday–Friday
• Saturday–Sunday off is possible depending on client assignment
• Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements
• Flexibility with scheduling is required
• 🛠️ Qualifications & Skills
• Internet speed of at least 40 Mbps with low latency
• Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM
• Reliable backup power source
• Previous BPO or call center experience preferred
• Ability to multitask while managing calls and documentation
• Strong spoken and written English communication skills
• Confidence communicating directly with U.S.-based clients
• Excellent attention to detail with accurate data entry
• Willingness to receive feedback and make adjustments
• Flexible, dependable, and able to adapt to changing schedules
• Motivated, hardworking, and eager to add value

Submit your application today and take the first step toward your next great opportunity!

About the Company

About the Client

The client is an established, fast-growing residential and light commercial HVAC provider serving

Northern Virginia and the broader Washington, D.C. metropolitan area. Built on a foundation of honesty, technical expertise, and zero-upsell customer care, the company provides full-scope heating, cooling, and indoor air quality services—ranging from rapid emergency repairs to custom system evaluations and full replacements.

Known in the local market for exceptional responsiveness, transparent pricing, and high-quality craft, the team operates with a high-touch, solution-oriented approach. They prioritize long-term system health, fast turnarounds on inquiries, and clear, respectful communication at every customer interaction. By combining local, personalized service with top-tier technology and tools, the client maintains an outstanding reputation and an ultra-responsive operational model.