Customer Success Analyst - Focus on Customer Onboarding

Role Summary

Flash is an intelligent ecosystem of HR and financial solutions that simplifies all day-to-day work management on a single platform, from admission and time tracking to benefits and corporate expenses. We transform complex processes into an enchanting journey, creating a lighter, more human and efficient work experience for everyone.

Here, we call this the Flamingo Effect: every idea, every line of code, every service reverberates far beyond Flash, impacting the routine of companies and millions of people. Working here is experiencing the power of flying with creativity, purpose and real impact.

Come be a Flamingo! ✨

Responsibilities

Customer training and empowerment

• Conduct complete training on the platform, ensuring that customers understand all the functionalities of the contracted product;
• Prepare materials, agendas and resources needed for onboarding sessions;
• Guide customers on good usage practices and help familiarize them with the platform's flows and processes.

Management and execution of the implementation schedule

• Plan, organize and monitor each client's implementation schedule, ensuring compliance;
• Act as a focal point between the customer, sales and internal areas to ensure that the agreed scope is delivered;
• Monitor risks, align expectations and ensure that all important implementation milestones are met.

Monitoring of the new customer portfolio (60–90 days)

• Manage the client portfolio in the initial phase, carrying out regular follow-ups and monitoring meetings;
• Monitor success indicators, ensuring engagement, adoption and continuous use of the platform;
• Identify difficulties, direct solutions and ensure that the client achieves the expected results during the ramp-up period;

Work to ensure recurrence of use, preparing a fluid transition for the Customer Success team.

Requirements

😎 What we expect

• Knowledge of SaaS platform;
• Good verbal and written communication, with the ability to make presentations and lead meetings;
• Organization and management of multiple accounts simultaneously;
• Analytical and consultative ability to understand customer needs and make decisions;
• Proactivity, empathy and focus on problem solving;
• Curiosity and willingness to learn;

Receptivity to feedback.

Are you coming to fly with us? 💖

• Apply now for our vacancies and help bring the Flamingo Effect to even more companies across Brazil! 🦩
• Follow us on Instagram at @meuflash.
• 🤖

We can use artificial intelligence (AI) tools to support some stages of the recruitment and selection process, such as screening applications, analyzing CVs or evaluating responses. These tools assist our recruitment team, but do not replace human judgment. Final hiring decisions are always made by people.

Benefits

• Flash card (the much-loved pink one!) with flexible benefits: meals, food, mobility, health, education, culture and well-being
• Health plan
• Life insurance
• Extended maternity and paternity leave + Childcare allowance
• Day off on your birthday 🎂
• Hybrid and flexible work model + Home office assistance + In-office experiences
• Exclusive discounts with partners on the Flash app
• TotalPass
• Pet agreement with Guapeco
• 🌈All our vacancies are inclusive

We value diversity in all its forms and believe that diverse teams build stronger, more human and innovative solutions for Flash. Therefore, all of our vacancies are open to people of any gender, race, ethnicity, age, sexual orientation, gender identity, religion and person with a disability (PWD).

About the Company

At Flash, we believe that great transformations are born from individual flights, gain strength collectively and find direction in the values that guide us as a group:

• ✨We create value with the Customer
• ✨We solve problems with Pragmatism
• ✨We Play Together
• ✨We deliver consistent results
• ✨We Learn and Transform

🦩Our way of working

Being a Flamingo at Flash means living in an environment of creativity and technology, with autonomy to create, test and transform ideas into real solutions that help companies and people fly higher.

Accelerated learning: every challenge is a chance to grow and innovate.

True belonging: no one flies alone, always in formation.

Sense of purpose: what starts at Flash transforms the way the world works.

Leave your mark in the world of work and experience with us the power to make things fly.