Customer Service Representative BeNeLux

Role Summary

Become our new talent in Customer Service! To strengthen our European Customer Service team, we are currently looking for a Customer Service Representative BeNeLux at our Turnhout location for our Label Packaging Materials division, with a direct reporting line to our Teamlead Customer Service BeNeLux & Nordics. In this role, you will serve as the core engine for your assigned business accounts, ensuring seamless operations and cross-border alignment. This is a hybrid position with teleworking opportunities to support a healthy work-life balance.

Responsibilities

• Act as the primary contact person for business customers regarding all matters related to label solutions, handling everything from order processing and pricing to delivery date coordination.
• Actively collaborate with field sales teams, logistics, and production to ensure seamless, high-quality customer service.
• Participate in shaping and optimizing internal and external operational processes, including technical advice, sample shipping, and operational capacity planning.
• Take independent ownership of managing, supporting, and strategically developing your assigned customer base to actively contribute to the company's success.
• Work cross-border with various international teams to build and maintain close, long-term relationships with customers across the Benelux countries.

Requirements

• Completed commercial or technical training, a corresponding degree, or a similar qualification.
• Professional experience in B2B sales or customer service, ideally within an international environment or dealing with complex products.
• Absolute fluency in both Dutch and English.

Skills you need to succeed

• A creative and entrepreneurial mindset with a strong desire to drive innovative projects forward.
• Excellent ability to actively shape your career path and grow within a dynamic global organization like Avery Dennison.

Benefits

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. Learn more at www.averydennison.com . Our site in Turnhout, founded in 1978, is a collaborative and dynamic environment that supports other Avery Dennison divisions and employs approximately 420 talented individuals. It plays a key role in producing advanced adhesive solutions that address engineering, design, and sustainability challenges. These performance tapes are designed for functionality, productivity, and integration, enhancing manufacturing efficiency and reducing waste. Serving industries like automotive, building and construction, medical, and personal care, the business drives innovation and promotes sustainable practices.

About the Company

Work-life balance

We are a global leader in materials science and digital identification solutions with locations in over 50 countries and around 35,000 employees worldwide. As a science and innovation company, we are convinced that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded to create practical impact to enable a better future, we strive for an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like to work at Avery Dennison. Learn more at www.averydennison.com.

At Avery Dennison, we work with the largest brands in FMCG (consumer goods), apparel, automotive and pharmaceuticals. Founded in 1998, our Avery Dennison Materials location provides a team-oriented and dynamic environment. We support our LPM division and employ around 160 talented people. The main functions at our location include the areas of quality, production (operations) and supply chain. This opens up a variety of career paths and development opportunities.

Equal opportunities

Additional Information

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at Requestaccomodation@eu.averydennison.com. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.

Pay Transparency Statement

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.