Clinical Business Development Manager

Role Summary

The Manager Business Development is a pivotal role responsible for active promotion of Milestone One brand, acquiring new clinics, building a site network of Milestone One and managing Clinical Trials from vendor selection through site contracting. The Manager Business Development collaborates closely with the Operations team, site personnel and external CRO partners to drive successful trial execution and advance the development of study and site portfolio.

Responsibilities

SCOPE OF RESPONSIBILITIES

• Identifies and recruits new clinical trial sites for the Milestone One network, by conducting market research, initiating direct outreach, and leveraging industry contacts to expand the site network in alignment with company growth goals and to meet increasing client demands.
• Promotes Milestone One’s brand and attracts new clients by organizing and attending industry events, executing marketing campaigns, and building strategic partnerships, to increase brand visibility, generate new business opportunities, and support revenue growth.
• Develops and maintains a patient referral network for Milestone One Sites by building relationships with physicians, clinics, and other healthcare stakeholders to facilitate patient recruitment for clinical trials and improve enrollment timelines.
• Defines strategy and manages communication with sites and Sponsors by coordinating regular updates, aligning on project milestones, and ensuring mutual expectations are met to strengthen collaboration, ensure project success, and foster long-term partnerships.
• Oversees site management from identification to contract finalization by evaluating site capabilities, negotiating agreements, and aligning on operational readiness, to ensure selection of high-performing sites and maintain compliance with contractual and regulatory requirements.
• Leads sites identification, evaluation, selection, and oversight processes by analyzing feasibility data, conducting qualification visits, and managing performance metrics to ensure sites are capable of meeting study requirements and contributing to project success.
• Implements development plans for clinical sites by providing tools, training, and performance monitoring support to optimize site efficiency, support patient recruitment, and maintain data quality standards.
• Collects and reviews feedback from sites through evaluation reports by conducting follow-up assessments and documenting performance feedback to identify areas for improvement and enhance site satisfaction with Milestone One collaboration.
• Education: Master’s degree in life science. Business Management Certificate or Diploma is a plus.

Certifications: ICH GCP training

Experience: Minimum 5 years of on-the-job experience in a clinical environment

Requirements

Knowledge & Skills

• Fluent use of local language, at least C1 level of English
• Proficiency in MS Office
• Valid category B driver’s license

Behavioral Skills

• Excellent communications skills
• Excellent sales skills
• Effective problem solving and result oriented
• Accountable
• Team Management Skills
• If you feel it is time to make your skills and knowledge visible within a developing company with true focus on its people, then Milestone One is the right choice for you.
• Milestone One is a Site Enabling Services organization with global headquarters in Zug, Switzerland. We understand what clinical study sites need and our overall mission is to support sites in stronger study delivery.

About the Company

Why Join PSI?

At PSI, we believe exceptional people deserve an exceptional workplace.

When you join PSI, you'll benefit from

A stable, privately held CRO that has never undergone a merger or acquisition and has never experienced company-wide layoffs.

A unique leadership-focused CRA role with minimal travel and little to no routine site assignments.

Opportunities to mentor other CRAs and expand your leadership skills.

A collaborative, people-first culture where employees are genuinely supported.

Career development opportunities across a growing global organization.

The chance to contribute to innovative clinical research that improves patients' lives.

We are the company that cares - for our staff, our clients, our partners, and the quality of the work we do.

Founded in 1995, PSI CRO is a privately owned, global Contract Research Organization with more than 3,000 employees dedicated to advancing medical science and bringing new therapies to patients worldwide.

In an industry shaped by mergers, acquisitions, and restructures, PSI stands apart. We have remained privately held, have never undergone a merger or acquisition, and have never experienced company-wide layoffs. Our long-term stability allows us to invest in our people, foster meaningful careers, and build lasting partnerships with our clients.

If you're looking for a collaborative organization where you can continue to grow while making a meaningful impact, PSI is the right place for you.