B2B Dispute Manager (gn)

Role Summary

Start: now | Level: Intermediate | Location: DE, remote | Working hours: full time (40h/week)

Your start in the Commercial Team at ESN & More!

As a B2B Dispute Manager (gn), you are responsible for the holistic processing and management of dispute cases and debit notes. Do you have experience in claims or receivables management, have a good understanding of pricing, contract and billing processes and would you like to promote the ESN & More Nutrition brands? Then contact us and become part of the team.

• Your mission with us
• You take end-to-end responsibility for processing debit notes (checking, validation, communication, closing)
• You analyze and evaluate dispute cases with regard to contractual, price and logistical principles
• You coordinate with internal departments and external logistics service providers to clarify issues
• You proactively communicate with customers to find solutions
• You ensure timely and economically sensible processing
• You identify the causes of recurring debit notices and disputes and derive sustainable improvement measures
• You monitor relevant KPIs such as lead times, success rates and volume
• You support the optimization of processes in the commercial operations environment
• You participate in audits and ensure audit-proof documentation
• Your experience & skills
• You have completed a degree in business administration, economics or comparable commercial training
• You have several years of experience in dispute, claim or receivables management, ideally in a B2B environment
• You have a very good understanding of pricing, contract and billing processes
• You work analytically and structured
• You have high communication and assertiveness skills
• You think solution-oriented and economically
• You are confident in using ERP systems such as SAP and MS Office
• You have very good written and spoken German and English skills

About the Company

Over 1,400 people work at The Quality Group with a common mission: to rethink nutrition - healthier, smarter and with real added value for the community.

We believe in team spirit, personal responsibility and the courage to push boundaries. Every contribution counts, regardless of location or area.

• Depending on where you join us, different benefits await you, including:
• Attractive employee discounts on ESN & More products
• Flexible working hours & home office options
• Subsidies for mobility & fitness (e.g. Wellpass, Deutschlandticket)
• Company pension scheme
• Workation options and more

During the application process, you will find out what specific advantages await you at your location and what it means to be part of TQG: A company that is shaping the future of nutrition with passion, quality and courage.

The Quality Group (TQG) is an innovative provider of sports nutrition products and has been combining the successful brands ESN and More Nutrition since 2021.

ESN has been the German market leader for sports nutrition since 2004 and offers products such as protein powder, bars and supplements that are aimed at ambitious fitness goals. More Nutrition, founded in 2017, stands for healthy, low-sugar nutritional products and offers solutions for conscious nutrition and weight management - without sacrifice.

TQG's vision is to help people become the best version of themselves. With passion and innovation, the company develops high-quality products that promote health, performance and joy of life. With an agile corporate culture and exciting career opportunities, TQG is a strong partner not only for customers, but also for employees.

This is us – The Quality Group – nice to meet you! Now it’s your turn! We look forward to receiving your application! Regardless of gender, age, origin or identity – what matters to us is who you are and what you bring to the table. Become part of our team and grow with us.