Administrative Assistant (USA Financial Services) - EST Hours | Remote

Role Summary

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to US-based companies. We are not a recruitment agency. We are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are recruiting on behalf of a U.S.-based Cash Advance Brokerage . This organisation supports business owners in accessing tailored financing solutions, and they are looking to grow their team to keep pace with deal flow.

We are looking for a full-time Administrative Assistant to join the client's team, providing dedicated support to help keep deals, data, and daily operations running smoothly. This is a varied, hands-on role that will flex around the needs of the business, so no two days will look exactly the same.

You'll be responsible for accurate data entry and record-keeping, maintaining spreadsheets, and helping the team explore better tools and workflows to manage deal flow more efficiently. If you're proactive, tech-savvy , and the type of person who can take a task and run with it, this role is for you.

Please Note

Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).

Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).

Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.

Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.

Work Environment: Fully remote.

Industry Experience

Previous administrative experience is required.

Experience within the financial industry would be advantageous, but not mandatory.

Responsibilities

Job Responsibilities (not limited to)

• Accurately capture and update data across internal systems, including QuickBooks.
• Maintain, update, and organise spreadsheets to keep deal and client information current.
• Research and recommend new software and tools to help streamline deal flow and call management.
• Support the team in evaluating and transitioning to improved workflow tools as needed.
• Assist with general reporting and ensure information is accurately reflected and easy to reference.
• Take on ad hoc administrative tasks as they arise, adapting to the day-to-day needs of the business.
• Work independently and proactively, identifying tasks that need attention without waiting to be asked.

Requirements

Soft Skills (Essential)

• Excellent written and verbal communication skills.
• Highly organised and detail-oriented.
• Proactive self-starter who can take ownership of a task and run with it.

Technical Skills

• Tech-savvy, with an interest in helping evaluate and improve tools and workflows.
• Comfortable working with reports and reporting tools.
• Basic computer skills and navigation, including MS Office and Outlook (no specific Excel skills required).
• If you are not contacted within 14 working days, please consider your application unsuccessful.