UX Researcher Sr

Role Summary

We are innovating logistics and we have achieved this thanks to a team of visionary people, eager to grow and change the world.

At Skydropx you will find a space to develop your career within a dynamic, ambitious and multicultural work environment.

As a UX Researcher you will be in charge of designing research strategies and executing studies that generate relevant quantitative and/or qualitative knowledge to support Skydropx's product innovation.

Responsibilities

• Define quantitative research objectives: Collaborate with the Design and Product teams to identify key research questions and establish the necessary metrics to evaluate the user experience.
• Design and manage surveys and quantitative studies: Create structured surveys, forms and other research instruments to collect and analyze quantitative data.
• Analyze quantitative data: Use statistical and analysis tools such as Excel, R, SQL and Python to interpret large volumes of information, identify patterns, trends and user behaviors.
• Design and analyze A/B tests: Plan, execute and evaluate controlled experiments to measure the impact of changes in the experience or user interface.
• Define and monitor KPIs: Establish key performance indicators that allow measuring the effectiveness of products and services from the user's perspective.
• Integrate quantitative and qualitative research: Collaborate with qualitative researchers to combine findings and generate a comprehensive view of the user experience.
• Generate reports and visualizations: Transform complex data into clear and actionable reports, presentations and dashboards to facilitate decision making for technical and non-technical stakeholders.
• Identify and segment users: Apply statistical techniques, such as cluster analysis and segmentation, to identify groups of users with similar behaviors and characteristics.
• Evaluate usability at scale: Analyze the experience of large groups of users using metrics such as task time, error rates, satisfaction and other usability indicators.
• Validate design hypotheses: Design and execute quantitative studies to validate concepts, functionalities and design changes, using evidence that allows confirming or refuting hypotheses.
• Continuously monitor product performance: Implement and monitor metrics, tracking tools and data analysis to continuously evaluate user experience and product performance.

Requirements

• Career: Design, UX/UI, Psychology, Sociology, Anthropology, Marketing, Statistics or similar.
• Experience: 2+ years in UX Research / User Research, working with web products and mobile or desktop applications.
• Experience in qualitative and quantitative research: interviews, usability tests, surveys, user studies, etc.
• Intermediate/advanced knowledge of SQL, BigQuery and Excel.
• Use of User Testing tools such as Maze or similar.
• Knowledge of SCRUM, UX Frameworks and accessibility.
• Ability to analyze data and convert it into actionable insights.
• Skills: self-management, clear communication, proactivity, organization and ability to prioritize projects.
• Ease of working with multidisciplinary teams, receiving feedback and adapting to changes.
• High willingness to learn and develop within a Design team.

Benefits

• Mission at the regional level: ensure that LATAM businesses do not worry about their logistics.
• Salary: Competitive and negotiable depending on experience, skills and results of the hiring process.
• Scheme: 100% remote.
• Hours: Monday to Friday 9:00 a.m. to 7:00 p.m. CST (Mexico).
• Professional growth and development.
• We invite you to accept the challenge! To apply for the vacancy, apply here and we will be happy to achieve our goals with you.
• If your profile matches the requirements of the vacancy, our recruitment team will contact you.