Technical Support Engineer - Application Specialist

Role Summary

We are looking for a Technical Support Engineer - Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application-related challenges across power systems and substation automation.

You will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high-quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.

How you'll make an impact

• Provide advanced technical support and consultation for customer application-related issues
• Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings
• Resolve high-complexity cases raised through the customer support portal in a professional and efficient manner
• Guide customers on hardware and firmware upgrades as well as application optimization
• Build and maintain strong customer relationships by delivering reliable technical support at a high technical level
• Take ownership of assigned cases and manage priorities in a high-workload, global environment
• Contribute to continuous improvement of processes, tools, and ways of working

Requirements

• Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems
• Minimum 5 years of experience in technical support, application engineering, or a similar role
• Solid experience working in customer support services within an international environment
• Strong knowledge of power systems, protection, and control
• Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103
• Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)
• Experience in commissioning and testing is considered a merit
• Fluency in English, both written and spoken; additional languages are a plus

Benefits

• Collective agreement
• Flexible working time
• Healthcare and wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• Mentor support during onboarding
• Continuous learning through training and development programs
• A diverse and inclusive workplace with 70+ nationalities represented in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

More about us

• Are you passionate about technology and customer value? Do you enjoy solving complex technical challenges in a global environment? Applications will be reviewed on an ongoing basis so don't delay - apply today!
• Hiring Manager Ziaedin Hassani, Ziaedin.hassani@hitachienergy.com, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari +46 107 38 13 45; Unionen: Fredrik W Nordin, +46 107 38 15 12; Ledarna: Frank Hollstedt, +46 107 38 70 43.
• All other questions can be directed to Talent Partner Malin Johansson, malin.johansson@hitachienergy.com.
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security