Finnish & Swedish Speaking Customer Support Specialist, Tieto Banktech (m/f/d)

Role Summary

We are looking for a Swedish & Finnish Speaking Customer Support Specialist who wants to be part of Tieto Banktech. Tieto Banktech is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.

When joining Tieto Banktech as a Swedish & Finnish Speaking Customer Support Consultant:

You will work independently to receive incoming calls and provide the highest quality customer service. Most of your tasks will be related to financial services and supporting the bank's end customers, including blocking bank cards, etc. Your work will be carried out in Finnish, Swedish and English.

This position offers you the opportunity to work in a fantastic team of 13 people where collaboration and well-being are highly valued. You will also have close cooperation with colleagues located in other locations such as Mo I Rana & Riga. We are staffed 24/7, which means that shift work is required during daytime, evening, and night shifts, as well as weekends.

Employment type: Hourly-employment

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• Tieto only communicates via @tieto.com email addresses.
• We never ask candidates to pay fees or share financial details during recruitment.
• If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog

Responsibilities

• Receive incoming calls from customers, mainly individuals but also stores and bank personnel, and assist them with their inquiries
• Register all incoming inquiries in various systems
• Resolve incoming inquiries according to the situation
• Provide top-level service and communication to our customers, finding the best solutions based on the situation
• Work to establish and develop good relationships with the company's customers

Requirements

• Proficiency in Finnish, Swedish (B2 and higher) and English is a must
• Has previous experience in a customer service role where you have dealt with individuals, for example, via phone, store, restaurant, etc.
• Is service minded.
• Good knowledge of computer systems

Good qualifications in German language are advantage

Personal qualities as we provide support around the clock, we are looking for someone who is flexible, loyal, and solution oriented. You should ideally be responsible and structured in your work and be able to professionally handle customers in all situations. Furthermore, you should be meticulous in your work to always ensure that you deliver the highest quality of service to the customer. There may also be periods of high workload, so we expect you to be able to handle stressful situations and communicate easily with colleagues. We place great emphasis on personal qualities.

Benefits

• We offer you an exciting position at one of the largest IT companies in the Nordics.
• A company experiencing growth nationally and internationally.

Hybrid work

• A strong professional environment that will provide opportunity and knowledge of quick onboarding.
• An active, competent, and welcoming working environment with enthusiastic colleagues
• Modern and contemporary workspaces
• Did we get you inspired?
• We look forward to your application!
• Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tieto.com Hope to hear from you soon!
• Hope to hear from you soon!

Location: Sweden - Solna

• Background checks will be performed on all final candidates.
• Tieto does not accept calls from recruitment agencies.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto

About the Company

What is Tech Consulting?

Tech Consulting is a digital design and software development unit where we help our customers grow by combining business design, technological know-how and modern software development.

We believe in cooperation, openness and that the best solutions arise when different people and ideas meet.

Our customers are more than 130 organizations from different industries - such as public administration, finance, pensions, energy, logistics and manufacturing industry. We develop everyday digital services that you probably use yourself - and that have a real impact on people's everyday lives and society.

Azure DevOps and you have built CI/CD pipelines.

Why join our growing team?

At Tieto Tech Consulting, you work at the interface of technology, innovation and social influence. You will be supported by Finland's largest network of IT experts and a culture that encourages cooperation, curiosity and continuous learning. Our growth does not stop.

We believe you will succeed in the task if you have work experience:

Microsoft Full Stack for software development (e.g. C#, .NET, React, JavaScript/TypeScript, Blazor)

About software development in the Azure cloud environment

Integration technologies and Web Services, such as REST

From MS SQL databases

From Azure Data Factory or Azure Databricks

Agile working methods

About container technologies (e.g. Docker, Kubernetes)