Job Overview

Job Type

Mid Level | Education

Pay

Not disclosed

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Job description

Location:: Mühlhausen, Germany
Work arrangement:: On-site

Technical Process Specialist at Infosys in Mühlhausen, Germany.

Role Summary

Role: On-Site Support Engineer
Role designation: Technical Support Engineer
Location: Ilsfeld, Baden-Württemberg & Frankfurt, Hesse - Germany

Responsibilities

Maintain applications, operating systems, and PC hardware components.
Resolve incidents in accordance with defined Service Level Agreements.
Provide end-user support on-site
Perform software staging, including preparation, installation, and configuration.
Handle logistics, manage inventory, and deliver equipment and services.

Requirements

Valid Class B Driver's License - Mandatory
Willingness to travel to client locations
Language Proficiency - Professional fluency in both German and English (C1 level).
Experience - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge

Familiarity with EUC (End-User Computing) environments.
Providing enrollment support to users after the setup of a new device (e.g., as part of the "New Joiner Process")
Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)
Experience with software and operating system installations and support.
Solid understanding of Microsoft products and competing solutions.
Problem-Solving Skills - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

About the Company

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.