Strategy & Operations Graduate (TikTok Shop Operations) - 2027 Start

Strategy & Operations Graduate (TikTok Shop Operations) - 2027 Start at TikTok in Munich, Germany.

Responsibilities

About the Team / Role

TikTok Shop's Strategy & Operations team helps set the direction for one of Europe's most exciting ecommerce businesses and turns ambitious ideas into measurable results. You will take on meaningful work from day one, using data, user strategy, and cross-functional collaboration to shape growth strategy, improve how the business operates, and create better experiences for sellers and shoppers.

• Help shape business plans and growth strategy by turning performance data into focused priorities and actions.
• Explore operational, commercial, and user data to uncover growth opportunities, risks, and ways to improve the customer experience.
• Design smarter processes and operating mechanisms that help teams move faster and scale effectively across Europe.
• Drive cross-functional projects with Category Management, Seller Operations, Marketing, Product, and Logistics, including e-commerce go-to-market and new product launch initiatives.
• Build clear, persuasive recommendations for business reviews and leadership decisions, with the opportunity to see your ideas put into action.
• Research markets, competitors, consumer goods trends, and integrated marketing approaches to inform strategic choices.
• We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
• Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
• Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Requirements

• Individuals who will complete or have recently completed a degree (Bachelors, Masters, PhD) in Business, Economics, Finance, Engineering, Data Analytics, or a related field.
• Fluent in English and German to ease communication with German stakeholders
• Strong analytical curiosity and a structured approach to solving open-ended business problems.
• Confident communicating ideas clearly and working with people across different teams, functions, and cultures.
• Self-motivated, adaptable, and excited to take ownership in a dynamic environment where priorities and opportunities evolve quickly.

Preferred Qualification

• Comfortable using spreadsheets and presentation tools to turn analysis into a clear story; experience with SQL or data-visualization tools.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.