Specialist (m/f/d) emergency call and service control center / NSL

Specialist (m/f/d) emergency call and service control center / NSL at Securitas in Munich, BAVARIA, Germany.

Role Summary

Your main tasks

• Receiving and processing emergency calls, alarm and service calls
• Acceptance, verification and prioritization of incoming reports
• Initiation and coordination of appropriate measures according to alarm and intervention plans
• Alerting and controlling intervention forces, security and rescue services, fire brigade and police
• Supporting customers and contractual partners in stressful and exceptional situations
• Monitoring of technical systems (e.g. hazard alarm systems, video surveillance, access control systems)
• Documentation of all processes in the control center system
• Ensuring compliance with legal requirements, norms and internal quality standards
• Participation in the continuous improvement of processes and procedures

Requirements

This is what you bring with you

• Min. Certified protection and security force / GSSK (m/f/d) and
• NSL specialist (m/f/d) (this can be made up)
• Several years of professional experience in security services, ideally in a control center/monitoring
• Good PC and software knowledge
• Basic knowledge of relevant regulations and standards (e.g. DIN/VDE, data protection)
• Very good knowledge of spoken and written German
• Good knowledge of spoken and written English (Level B1/B2)
• Good technical understanding
• Resident in Germany for at least 5 years
• No previous convictions or relevant entries in the criminal record

(*) Reliable and well-planned rosters, fair shift models taking statutory rest periods into account, compensatory days for night, weekend and public holiday shifts, support in balancing work, family and private life

Benefits

Your benefits at Securitas

• Fairly paid – thanks to (above) standard pay in accordance with the BDSW collective agreement
• Well looked after – through tax-free tariff allowances in accordance with the BDSW collective agreement for night work, Sunday work and on national holidays
• Professional security – thanks to a permanent employment contract with the market leader
• Fully recovered – thanks to regular vacation days per year
• Appreciated – through tax-free voucher bonuses for birthdays, weddings or Christmas and many other occasions

Save cleverly - with attractive employee discounts from pay-TV providers, mobile phones, fitness studios, banks and numerous other providers.

• Well equipped – thanks to the additional company pension scheme (bAV) with up to 20% employer contribution
• Always protected – with free Securitas group accident insurance – even in your free time
• Well trained – thanks to the extensive Securitas seminar catalog and the BDSW-certified Securitas security school
• All-round advice – with dedicated contact persons at the property or in the operations management
• Well organized – thanks to predictable working hours and fixed rosters
• Dressed in a modern way – with free, high-quality work and functional clothing
• Top equipped – with the most modern technical equipment
• Always informed – with the Securitas online employee portal
• We look forward to your application!
• To do this, click on Apply now - fill out the online application form and upload your current CV and your IHK qualification certificate for the security industry.

About the Company

Every day, our over 20,000 everyday heroes ensure that people in Germany feel safer. At Securitas, we care about you – because you care about people’s safety.

We are looking for an NSL specialist (m/f/d) for our location in Munich as soon as possible.

• Full time | Mon - Sat, Sundays and public holidays | Secure work-life balance (*)

Additional Information

Your application documents will be viewed and processed by our recruiting team within 48 hours or two working days.

Contact us by telephone to clarify any open questions.

Personal conversation with the hiring team in one of our Securitas branches near you.

We look forward to getting to know you!

If you have any questions or other concerns, you can reach us by phone, Monday to Friday from 8:00 a.m. to 4:00 p.m. on 089 7859 8285.

Your contact person: Ms. Carina Kurzmeier – Recruiting Specialist - South Region

This is us!

Securitas is the market leader for security services: in the world and in Germany. Our tasks? As numerous and diverse as our employees.

We employ 341,000 people in 44 countries worldwide, including 20,000 employees in Germany. Through diverse customer properties, a broad customer base and strong team cohesion, we offer you stability and variety in your tasks.

With our values of honesty, attentiveness and helpfulness, our goal is to make the world a safer place.

Securitas stands for equal opportunities and diversity!

As a signatory to the Diversity Charter, we reject discrimination of any kind and look forward to receiving applications and working with people - regardless of gender, sexual orientation, ethnic and social origin, age, disability, religion or ideology.

Note: By submitting your application, you agree that your application will be forwarded within the Securitas Group Germany and cooperation partners. This increases your chances of applying. If you do not wish this, please let us know in your letter.