Service Team Lead (m/w/d)

Role Summary

Bring more to life

Leica Biosystems' mission "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We are a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our user-friendly and consistently reliable products help make workflows more efficient and increase diagnostic reliability. Our employees know that every moment counts in cancer diagnostics. When you join us, you help develop solutions that enable accurate diagnoses and turn fears into answers. Join our diverse, global team of talented people and be inspired to grow every day.

Leica Biosystems is proud to partner with six other diagnostic companies at Danaher. Together, we are working hard to improve patients' lives with diagnostic tools that address the world's greatest health challenges.

As Team Lead Technical Service (m/f/d) at Leica Biosystems, you are responsible for managing, leading, coaching and mentoring the service team in the specified region. They support the professional development, professional behavior as well as the effectiveness and efficiency of employees and promote the service business area.

Other tasks include work organization, project control, escalation management, after-sales management and KPI goal achievement.

This position is part of the Technical Service in DACH and will be completely remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

If you feel comfortable in a technically focused, demanding and dynamic role and want to help build a world-class service organization, read on.

Requirements

In this function you have the option

• Management, coaching, mentoring and support of a team of approx. 16 service technicians
• Conducting customer visits, assisting field technicians with daily activities, preventative maintenance, repairs, troubleshooting, telephone support and upgrades to ensure superior customer care
• Achieving sales utilization targets and all other KPIs established annually
• Ensuring relevant Danaher Business System tools are used to drive process improvements using KPIs and targets.
• Further development of robust daily management and participation in Kaizen events, if desired.
• Routinely apply problem-solving processes to implement root cause and countermeasures when necessary.

The essential requirements of the position include

• Demonstrated experience or ability to work in a leadership role
• Commercial drive to run the service profitably
• Proven success in using and implementing KPIs for the service
• Ability to drive and increase customer satisfaction
• Ability to prioritize team workload to maximize efficiency
• Fluent German language skills with strong communication skills and good knowledge of spoken and written English
• It would be an advantage if you also have experience in the following areas:
• Knowledge of SFDC reporting and tools

At Leica Biosystems, we believe in developing a better, more sustainable workforce. We understand the benefits of flexible, remote-enabled work models for suitable positions and are committed to a rewarding career, regardless of work organization. This position is eligible for a remote work arrangement where you can work from home. Please contact your interview team for more information about this opportunity. Discover the flexibility and challenge that working at Leica Biosystems can offer you.

• Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
• For more information, visit .