Senior Experience Design Consultant

Role Summary

Service design: journey mapping, service blueprinting, stakeholder analysis and designing end-to-end experiences.

User research: qualitative research, interviews, observations, synthesis and translating insights into design choices.

Facilitation: designing and guiding workshops, co-creation sessions and decision-making sessions.

Consultancy: demand articulation, stakeholder management, advising under uncertainty and working in complex customer environments.

Strategic design: connecting customer questions, organizational goals, user needs and design principles.

Commercial sensitivity: you can see when a customer request is greater than the original assignment and know how to discuss this substantively and credibly.

Experience within public or semi-public organizations is a clear advantage. UI design is not your primary focus, but you know the tools of your trade and can work well with UI specialists, developers and product teams.

This role suits you well if

• you like to switch between strategy and execution;
• you take UX design seriously, but look beyond screens;
• you want to use service design and strategic thinking in real customer contexts;
• you get energy from complex organizations and issues without a ready-made answer;
• your consultancy understands and knows that impact often comes from first building trust;
• you dare to challenge your customers, but always based on content and collaboration;

you want to contribute to the growth of a design practice in a larger consultancy organization.

This role suits you less well if

You only want to do strategic processes and no longer want to do concrete UX work. Or if you are only looking for UX production work without interest in service design, stakeholder facilitation or consultancy. We are looking for someone who wants to consciously move between both worlds.

At Sopra Steria we combine consulting, technology, AI and change. We work with attention to public values and digital sovereignty. You are given the space to do your work in a way that suits you. You will become part of the Next Industry vertical and use our broad Dutch and European network.

Benefits

You can expect this

• You will become part of a growing design practice within Sopra Steria. A team of approximately twenty designers with expertise in strategic design, service design, UX design, user research and UI design.
• We work on issues where technology, organizational change and human experience come together. Often in large and complex organizations, regularly within the public sector. Our ambition is to use design earlier, more strategically and more visibly within digital transformation.
• You will be given the opportunity to build customer relationships, think about our design approach and contribute to knowledge sharing, propositions and team development. You work with colleagues who combine professional depth with the ambition to position design more strongly within consultancy.
• Our employment conditions are broad and balanced
• Holiday pay of 8%;
• A generous mobility budget, in the form of a lease arrangement of €1,102, with the choice of an electric lease car with NS Business Card or lease bicycle or an alternative transport arrangement of €1,007, whichever suits your way of traveling best;
• Profit sharing of 8% on target;
• 27 paid vacation days;
• Home office with laptop, telephone and a monthly internet allowance;
• Hybrid working: at home or at the office, depending on your needs;
• Development opportunities through training, knowledge sharing sessions and inspiring (networking) events;
• Social activities with colleagues - from fun drinks to sporting or substantive outings;
• A flexible pension scheme, to which you can add contributions tailored to your needs;
• The option to participate in collective health insurance.
• Does this job seem like something for you? Are you ready to shape the world with us? Fantastic! We are already looking forward to your application.
• ______
• Sopra Steria is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, national origin, color, leave for family or medical care, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

About the Company

Are you curious and motivated by human and technological transformations? Do you want to learn continuously from our teams, to be confronted with new clients/contexts and varied issues?

Then you are in the right place.

At Sopra Steria Next, you join a consulting firm that combines business and technological expertise, and which is among the best in management and digital transformation.

We help our clients succeed in their transformation projects by creating value beyond the simple economic aspect, by making sense of data, innovating through artificial intelligence and engaging all stakeholders at every stage.

What drives us: having a concrete impact on the experience and commitment of employees within large companies and public organizations in various sectors: aeronautics, ministries, transport, energy, financial services, etc.

Our approach: explore subjects in depth, constantly improve our skills, innovate and stay attentive to the best practices in our specialty in order to better serve the challenges of our clients.

Our strengths: a collective that helps each other to find the best solutions for our customers, a united team and a spirit of trust.