Property Operations Coordinator

Property Operations Coordinator (Buildium, PropertyMeld, Bilingual English/Spanish) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago , one of our clients is hiring a Property Operations Coordinator to support day-to-day property management operations, tenant communication, maintenance coordination, and vendor management across multiple markets.

This is a high-execution, hands-on operations role where you’ll serve as a key point of contact for tenants, property owners, and vendors while ensuring maintenance requests, work orders, property tasks, and documentation stay organized and on track.

If you’re bilingual in English and Spanish , have hands-on experience with Buildium and PropertyMeld , and thrive in fast-paced property management environments, this role is a strong fit.

What You’ll Own

Tenant, Owner & Vendor Communication

Serve as a primary point of contact for:

Tenants

Property owners

Vendors and contractors

You’ll

Handle inbound phone calls and emails

Communicate professionally in both English and Spanish

Respond to questions and requests promptly

Provide updates on maintenance and operational issues

Escalate urgent or complex matters to the appropriate stakeholders

Maintain clear records of important communications

Maintenance & Work Order Management

Manage maintenance requests from intake through resolution using:

Buildium

PropertyMeld

You’ll

Receive and document maintenance requests

Triage issues based on urgency

Create and assign work orders

Dispatch appropriate vendors

Coordinate scheduling and property access

Track work order progress

Follow up with vendors and tenants

Ensure issues are properly documented and completed

Vendor Coordination

Coordinate with maintenance vendors and service providers across multiple properties.

You’ll

Schedule repairs and service appointments

Confirm vendor availability

Coordinate access with tenants

Track outstanding work

Follow up until completion

Escalate delays or unresolved issues

Maintain accurate vendor and maintenance records

Property Operations Support

Support recurring day-to-day property management activities, including:

Creating and assigning operational tasks

Coordinating property inspections

Scheduling showings and property access

Preparing and sending late notices

Supporting violation notices

Assisting with lease renewal communications

Coordinating move-ins and move-outs

Keeping property records and systems updated

Systems & Documentation

Maintain accurate information across property management systems.

You’ll

Update Buildium and PropertyMeld consistently

Maintain tenant, property, vendor, and maintenance records

Document communications and completed actions

Follow established Standard Operating Procedures (SOPs)

Maintain organized, audit-ready documentation

Ensure operational tasks are properly tracked through completion

Process Improvement

Help identify opportunities to make property operations more efficient.

You’ll

Identify recurring operational issues

Flag workflow gaps

Recommend process improvements

Help standardize recurring tasks

Improve follow-up and documentation processes

Reduce avoidable errors and escalations

What Makes You a Strong Fit

You

Are fluent in English and Spanish

Have hands-on experience with Buildium and PropertyMeld

Communicate confidently over phone and email

Follow up consistently until issues are resolved

Stay organized while managing multiple requests simultaneously

Remain calm when dealing with urgent tenant or maintenance issues

Have strong attention to detail

Take ownership rather than waiting for constant direction

Thrive in structured, fast-moving operational environments

Required Experience & Skills

2+ years of experience in property management, property operations, customer service, or a related role

Hands-on experience with:

Buildium — required

PropertyMeld — required

Fluent English and Spanish , both written and spoken

Experience handling tenant, owner, or customer communication

Strong phone and email communication skills

Ability to manage high volumes of:

Calls

Emails

Tasks

Maintenance requests

Work orders

Strong organizational and multitasking abilities

High attention to detail and documentation accuracy

Ability to work remotely during U.S. business hours

Nice to Have

Experience supporting residential property portfolios

Experience working across multiple property markets

Vendor coordination experience

Maintenance management experience

Familiarity with U.S. property management workflows

Experience coordinating inspections, move-ins, and move-outs

Experience working with distributed or remote property management teams

Tools & Technology

Buildium

PropertyMeld

Property management platforms

Phone and email communication systems

Remote collaboration tools

What a Typical Day Looks Like

You might

Review new tenant inquiries and maintenance requests

Answer calls and emails in English and Spanish

Triage maintenance issues and create work orders

Dispatch vendors and coordinate property access

Follow up on outstanding repairs

Update Buildium and PropertyMeld with progress notes

Coordinate inspections, showings, or move-ins/move-outs

Prepare notices and operational communications

Escalate urgent property issues

Verify completed tasks and maintain accurate documentation

In short: You keep tenants, vendors, owners, maintenance requests, and property operations organized and moving forward without anything falling through the cracks.

Key Metrics for Success

Fast and professional response times

Timely resolution of maintenance requests

Work order completion and follow-through

Accurate Buildium and PropertyMeld records

Strong vendor coordination

Tenant and owner communication quality

Reduced operational errors and escalations

Accurate and complete property documentation

Consistent adherence to SOPs

Why This Role Stands Out

High ownership across day-to-day property operations

Direct impact on tenant and owner experience

Hands-on exposure to multi-market property management

Opportunity to improve operational workflows and systems

Fully remote work environment

Clear opportunity to grow into:

Senior Property Operations Coordinator

Assistant Property Manager

Property Manager

Property Operations Manager

Interview Process

Initial Phone Screen

Spark Hire Intro Video

Video Interview with Pavago Recruiter

Client Interview

Offer & Onboarding

Apply Now

If you

Are fluent in English and Spanish

Have hands-on Buildium and PropertyMeld experience

Thrive on communication, organization, and follow-through

Understand property maintenance and operational workflows

Can manage multiple moving priorities without dropping details

This is a strong opportunity to take ownership of property operations and help keep a growing portfolio running smoothly.

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Originally posted on Himalayas