Operations Manager in Remote E-Commerce Agentur (m/w/d) · Remote

Role Summary

This is your job with us

In the weekly check-in you can see that three projects for the quarter have been idle for two weeks. No one has updated the status and progress. You don't ask about status. You look into the process behind it.

You go through the process with the team lead. The numbers for the project are in three tools. Someone has to collect them by hand every Monday. So it doesn't happen.

You rebuild the process. In ClickUp, a workflow is created with clear responsible persons and deadlines. The numbers are automatically fed into a dashboard via Make. You will build this with Ali and Arthur from our process team. You write the SOP yourself.

In the reporting to Lukas from the management, the target progress is now on the table every week and the team is working much more efficiently.

A day later you tackle the next bottleneck. Not because someone is complaining, but because you notice inefficient processes. You create freedom for the whole team.

What we work for

We want to be the strongest holistic growth partner for e-commerce brands in the DACH region.

Because what we see again and again: Agencies and service providers support brands in a niche and silo-like manner, channel by channel, without looking at the whole thing. In the process, enormous potential falls by the wayside.

We therefore do not see ourselves as a service provider, but rather as part of our customers' companies. To achieve this, 30 specialists in six specialist areas have been working together at EVOLVE, completely remotely and since day one.

What awaits you here

You don’t just build the processes in the background. In everyday life, you ensure that our company and the entire team function more smoothly: deadlines are met, tasks are completed, projects make progress.

Because the best processes are of no use if no one checks whether they are effective. That is exactly your job.

What that means in everyday life

You translate the annual and quarterly goals into concrete measures, milestones and checklists. This means the strategy remains tangible in everyday life.

You ensure that the EVOLVE OS functions as a holistic system and the core of our service and continues to develop

You control the operational processes primarily within the agency and, if necessary, also in Finance and People Ops, from accounting to onboarding.

You develop KPI dashboards and overviews where they are needed and useful.

You introduce new automations and processes via Claude, Make and n8n. We provide you with a team to implement it.

You operate the OKR system in everyday life: reminders, check-ins, dashboards. Goals that no one follows up on remain.

Together with the team leads, you go through bottlenecks in day-to-day business and solve them at the root, not with a band-aid.

The last point is important to us. We only have this role once, which is why you are the interface between all six departments, not just one team.

You should bring this with you

Several years of experience in project and process management, ideally in an agency or e-commerce environment.

You are familiar with project management tools such as ClickUp or Asana and understand the basics of automation tools such as Make or n8n.

Analytical and systemic thinking with controlling basics. You not only see the key figure, but also what lies behind it.

Very good self-organization because we work 100% remotely.

Clear, structured communication internally and externally. You work with team leads on their processes at eye level without leading them in a disciplinary manner.

Confident use of Google tables and Excel for evaluations and data structures.

High affinity for AI tools like ChatGPT, Claude and Co. You use them to build systems and solve problems, not just to create texts.

To put it bluntly: This job is not suitable for everyone

You should not apply if the day-to-day business is too small-scale for you. This role thrives on processes and details, not on pure strategy work.

You're not the right person with us if process management is completely foreign to you. It is precisely this experience that makes the difference here.

• The frame
• Clear development perspective towards Head of Operations
• 100% remote since day 1, no hybrid compromise
• 30 days vacation
• Company pension scheme, job bike and company fitness via Wellpass
• Laptop of your choice and high-quality home office equipment
• Training budget as well as support from internal and external sources and mentors at your side
• Full access to our internal AI stack
• Team events and workations twice a year
• This is how the process works

Your application. Your CV is enough. If we have any questions, we will send you a short questionnaire.

Initial consultation. A short video conversation with Vanessa from our HR: getting to know each other, framework and expectations.

Technical discussion. This goes in depth, with the management or the head of operations.

Final getting to know each other. With the management and your future contact person, personally and professionally. Here we define your position again precisely based on your strengths and interests.

Decision and start. We decide quickly and plan your onboarding together.

Your development with us

Short term, the first two months. You will get to know the processes in our six departments. You take over the target system in everyday life: check-ins, reminders, dashboards.

Medium term. You are independently responsible for processes and automation in your areas. In addition, there is the operational control of finance and people ops processes.

Long term. Specialist career with a focus on systems and automation. Or a management career towards Head of Operations as soon as the target system, process landscape and KPI landscape are in place. Both paths come from results and not from waiting.

Your contact person

Vanessa, our HR manager, is your first contact and looks forward to your application.