Automotive Complaints Manager (f/m/div.)

Role Summary

• Support the end customer and premium brand dealership network through different communication channels (telephone, email and in person);
• Receive contacts, be able to identify what was requested and send it to the respective area;
• Provide occasional support to other departments whenever necessary;
• Management of complaints and requests for information.

What we have to offer

Challenges in an international environment | career opportunities in one of the best companies in the world | medical services | employee discounts | activities related to sports and health | space for creativity.

Success stories don't happen by chance...

Make them happen! Apply!

Requirements

What sets you apart

• Knowledge of automotive mechanics (mandatory);
• Minimum 3 years of knowledge in contact center or customer service (mandatory);
• Experience in data entry;
• Computer knowledge from the user's perspective;
• Dynamism, ability to work as a team, autonomy and critical thinking;
• Availability to perform duties in two locations within the Lisbon district (Parque das Nações and Lagoas Park).

About the Company

Welcome to Bosch

Self-driving cars, machines that communicate with each other, smart homes. At Bosch, we make these visions a reality to improve the quality of life for people around the world. Start something big and become part of an innovative company where you can create something extraordinary: Technology for life. Welcome to Bosch.

With more than 300 specialized employees and around 15 nationalities, Bosch in Lisbon develops its activity in the area of sales, marketing, communication, training, nearshoring services and shared human resources services for several countries in Europe. The diversity, commitment and know-how of our teams are the main success factors of our company.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Every day, our teams find quick and efficient solutions for thousands of people – from complaints management to life-saving emergency calls, among other services. Also set the standards and become a pioneer together with around 9000 employees worldwide.