Manager of work with masters

Role Summary

Supplax is an American company with a Ukrainian heart, which has been actively developing on the market for over 5 years. We act as a remote back office for US based handymen specializing in repair work. Our team includes more than 100 specialists and fully takes over all organizational and operational processes, except for the repair work itself. Among them: marketing, sales, management of teams of craftsmen, quality control, feedback collection, training of technical personnel, etc. We work in 30+ largest cities in the USA and have already successfully implemented more than 30,000 repair projects.

You can find out more about the company at the link. You will get acquainted with our purpose, criteria, benefits, as well as video reviews about working at Supplax from our employees.

Our team is constantly growing and we are currently looking for a customer service manager. We are well versed in sales, marketing, and the technical details of our work. We have created an effective induction system that helps an intern to reach the level of confident communication with clients in just a few weeks.

What you will get by becoming a part of Supplax:

Stable income $800-$1300 (rate + bonuses)

Full-time employment with a schedule of 16:00 - 01:00, 8 - hour working day, Sat-Sun - weekends.

The opportunity to work for a stable company in the US market with English-speaking clients that grows and develops with its people.

Mentorship, support and a vibrant team culture where everyone has a voice

What will you do every day

You will become the face of Supplax for our customers in the USA - a person who builds trust and creates comfort in communication.

Your role includes

Search and support of new clients — from the first contact to the start of cooperation

Presentation of the services and benefits of the company, which makes customers fall in love with the service. Support and care for existing partners, control of the quality of interaction

Analyzing and updating data in CRM and Google Sheets so that everything works clearly and transparently

You are definitely ours if...

• You speak English fluently (from C1) and feel comfortable communicating with native speakers
• You have experience in sales or working with clients/partners
• You know how to listen, convince and inspire, not just sell
• You love structure, results and a real team atmosphere

If you want to work in a stable company, gain experience in the international market and feel that your work matters — Supplax is waiting for you!