IT Support Technician (m/w/d)

IT Support Technician (m/w/d) at Brainlab in Munich, BY, Germany.

Role Summary

• Coordination and close collaboration between first and second level support
• Analyzing, recording, prioritizing and resolving hardware and software malfunctions (Windows, macOS)
• Recording, qualifying and processing IT requirements as well as advising users and developing suitable solutions
• Installation, configuration and commissioning of workplace systems and standard software
• Management of user accounts and permissions
• Documentation of incidents, problems and service requests in the ticket system (e.g. Jira Service Management)
• Building and maintaining a knowledge database for sustainable problem solving
• Support for VIP users as part of high-quality IT support
• Active participation in the continuous optimization of IT processes and structures

Requirements

• Completed training in the IT sector, e.g. B. as an IT specialist for system integration, or a comparable qualification
• Professional experience in IT support (first and/or second level) or in a comparable position
• Very good knowledge of Microsoft environments (Windows 11, Microsoft 365) as well as dealing with Apple technologies (macOS, iOS)
• In-depth knowledge of standard hardware (desktops, notebooks, peripherals such as printers)
• Ideally, basic knowledge of Active Directory, network technologies (LAN/WAN) and telecommunications
• Experience working with ticket systems, preferably Jira Service Management
• Strong service and customer orientation as well as a high degree of responsibility and flexibility
• Very good knowledge of German and English, both spoken and written
• Personal skills
• Independent and structured way of working within a team
• High problem-solving skills and ability to develop pragmatic solutions
• Motivation for continuous development as well as the willingness to actively contribute your own ideas and help shape the working environment

Benefits

A mutually supportive and international team

• Meaningful activities with a lasting impact on medical technology
• 30 vacation days, plus December 24th. and 31.12.
• Flexible working hours and hybrid working model within Germany
• Underground parking spaces and a secure bicycle storage room
• Bicycle leasing via cooperation partner “BikeLeasing”
• Award-winning, subsidized company restaurant and several cafés
• Varied sports program in our ultra-modern 360sqm fitness studio
• Regular after-work, team and company events
• Comprehensive training and further education opportunities
• Interested? Then we look forward to receiving your online application stating your earliest possible start date and your salary expectations!
• Contact person: Ayline Föll

About the Company

Brainlab was founded more than 35 years ago in Munich and digitizes medical processes from diagnosis to therapy in order to offer doctors and patients better treatment options. Brainlab's innovative ecosystem forms the foundation of modern medicine in 4,000 hospitals in 120 countries.

The key to success is our creative and talented team, which consists of around 2,000 committed and motivated employees at 25 locations worldwide. In order to achieve our goals, we are looking for committed colleagues who stand behind our core values of “Curious, Authentic and Useful”.