In-Villa Dining (IVD) Order Taker

Role Summary

We are seeking a dedicated In-Villa Dining (IVD) Order Taker to join our luxury resort team in {NAME}, Maldives. As an IVD Order Taker, you will play a crucial role in ensuring our guests enjoy exceptional dining experiences from the comfort of their villas.

• Answer incoming calls from guests and take accurate food and beverage orders
• Provide detailed information about menu items, including ingredients and preparation methods
• Assist guests with special dietary requirements or food allergies
• Input orders into the resort's point-of-sale system with precision
• Coordinate with the kitchen and service staff to ensure timely delivery of orders
• Handle guest inquiries and requests related to in-villa dining services
• Upsell additional items and promote daily specials when appropriate
• Maintain a thorough knowledge of all menu items, pricing, and promotions
• Ensure all orders are accurately recorded and billed to the correct villa
• Adhere to all food safety and hygiene standards

Requirements

• Excellent communication skills in English, both verbal and written
• Previous experience in hospitality or customer service (preferred)
• Proficiency in using computer systems and point-of-sale software
• Strong knowledge of food and beverage items, including dietary restrictions and allergies
• Exceptional attention to detail and ability to multitask in a fast-paced environment
• Excellent time management and organisational skills
• Food safety certification (preferred)
• Understanding of luxury hospitality standards and guest expectations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Willingness to work in a tropical island environment
• Positive attitude and ability to work well in a team

Benefits

WORK WITH CONSTANCE

• 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.
• 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
• 🌿 Be part of a company that values people, innovation, and excellence.

About the Company

Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.