Export Sales Assistant English / German M/F

Role Summary

The main mission of the position is to ensure sales administration in its export sectors, as well as the commercial interface between associated sales managers, customers, agents & distributors and internal services in compliance with quality, safety and environmental procedures.

Ensure Sales administration, in accordance with the increasingly homogenized France & Export processes, by:

The establishment of net prices and personalized markets, in accordance with the commercial policy validated by management and sales managers in each of their sectors.

Establishing price offers and monitoring them, in association with sales managers, and in accordance with ADV processes.

Monitoring and carrying out calls for tenders and sharing information with the internal departments concerned.

Order processing: prior check of need, technical and price compatibility, calculation of commissions where applicable, control and allocation of commissions, acknowledgment of receipt to the customer, monitoring of the order until shipment, invoicing, credit notes, etc., in compliance with ADV processes.

The choice and negotiation of carrier in accordance with purchasing, logistics management, and monitoring of transport orders and Export disputes, etc.

Monitoring customer payments, following up with customers as soon as necessary, and supporting the management of disputes in association with the accounting department.

Weekly presence at the Production Point, in accordance with the process in place at the ADV department.

Preparing letters, thank yous, sending documentation, sending samples, etc.

Management of deported agent stocks, where applicable.

The calculation of BFA, where applicable.

The rapid receipt and transmission of customer complaints to the departments concerned: Sales, Quality, Customer Service.

Organizing the return of non-compliant orders.

Updating CRM computer databases, net prices, sales forecasts, customer addresses and contacts, etc.

Biannual archiving of its Export files.

Assistance in managing the telephone switchboard, in accordance with the process in place at the ADV service level.

Assistance with the distribution of mail within the service, in accordance with the process in place at the ADV service level.

Independently assist the Export Sales Managers and the Export Sales Director to:

Inform agents and direct customers, and connect customers with the agent concerned.

Share regularly and in real time with Sales Managers on the activity in their sectors.

Inform those responsible of the network atmosphere and any information on the markets.

Assist the Export Sales Managers on commercial prospecting missions.

Manage the foreign travel file.

Participate in establishing customer satisfaction measurements, etc.

Help organize, or even participate in, events in your sector: mailings, receptions, trade shows, etc.

Responsibilities

Assist the Sales and Marketing department, by

• Participation in commercial meetings and Export meetings, and assistance with their organization.
• Support for the translation and Export adaptation of commercial policy tools and instruments, in support of marketing.
• Support for the monthly CA summary, dashboards and annual reports by geographic sector.

Requirements

• With a baccalaureate +2/+3 international trade degree, you have a first successful experience in the same type of position.
• With good interpersonal skills and a developed sense of service, you are a team player and you adapt quickly to your contacts and new environments.
• Your international culture, your investment and your technical and linguistic knowledge are imperative assets for the position.

About the Company

Manpower Conseil Recrutement is recruiting for its client, specialist and French leader in electrical connection in outdoor lighting, an English / German Export Sales Assistant M/F.

The company is strengthening its export sales team and needs an Export Sales Assistant M/F intended to operate in the Grand International market and an export assistant intended to operate in the Europe zone.